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White noise when in night vision mode

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Community Manager

Re: White noise when in night vision mode

Sorry to hear about these experiences, neighbors. As stated previously in this thread, including a video example will help determine potential causes. Audio feedback can often be related to network or wiring (if hardwired). These instances will also be shared with the appropriate teams.

In the meantime, please try a power cycle by removing the Video Doorbell 2 battery and reinserting it after 10 seconds. Please let us know if this improves anything. Thank you!



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New Neighbor

Re: White noise when in night vision mode

The examples posted by other people are accurate for me as well of the noise in night vision mode, it is not a network issue or a wiring issue( tried 2 routers and with and without the hard wire for power. I have also tried as well as other people here, resetting the device, battery out and button and nothing changes it, every night it’s there.
This seems to be the standard CS response with the problems
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New Neighbor

Re: White noise when in night vision mode

I posted above about mine. I just bought my father in law a ring door bell 2. I went and installed his and his also hums/white noise. His is brand new and it only happens in night vision mode too.
I think there is a issue with the ring door bells. You can also put your ear up to his and here the noise while night vision mode is on.
I've done all the troubleshooting on mine and still didnt fix it. I tested it on a brand new ring doorbell and still get the same noise on 2 different networks/routers.
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New Neighbor

Re: White noise when in night vision mode

Having the same issue as well, brand new device and just installed 2 days ago. White noise humming when in night vision mode.

 

https://vimeo.com/381774277/017db8352c

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New Neighbor

Re: White noise when in night vision mode

I think it would be good idea to put some additional spotlight on this issue by pinging Ring over the Support chat and perhaps posting messages on official Facebook page with reference to this thread.

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New Neighbor

Re: White noise when in night vision mode

I agree, I just got off the phone with support. The person I talked to was nice but i had to go through all the basic trouble trouble shooting tests that I already I did before I even called in.

When she kept putting me on hold to talk back and forth with the support specialists, I asked her to provide them with this thread. I told her that it would be the easiest way for them to see what this problem is and how it is becoming an issue with many units.

Either they already know and not saying anything or they are lumping this specific issue in with basic noise issues.

After some time on the phone, they are sending a replacement unit. Hopefully this one will work. I have read that others did the same thing but they had the same results with the replacement.

I have some hope because I know atleast two other people who bought doorbell 2 around the same time and they don't have the issue.

I do have to agree with others who suggested this is a hardware issue. After taking the unit down to test it inside and putting it to my ear, I was able to hear the noise directly from the unit like someone else had already posted.

I will update when replacement unit comes in.
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New Neighbor

Re: White noise when in night vision mode

Fingers crossed for you but I’m on my third Ring 2 after replacements from both Amazon and Ring and still the same issue despite trying all the suggested troubleshooting ideas.
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New Neighbor

Re: White noise when in night vision mode


@michalw22 wrote:

I think it would be good idea to put some additional spotlight on this issue by pinging Ring over the Support chat and perhaps posting messages on official Facebook page with reference to this thread.


I agree but would also suggest also posting low-starred reviews on Amazon (if that is where it was purchased) to 1) give fair warning to potential buyers of this apparently  common problem and 2) perhaps finally get the attention of Ring and its parent company, Amazon.  Since even replacement units still have the issue, it seems they have yet to fix their harware design/manufacturing flaw (I also own a Ring Doorbell (v1) and have never had this issue with it.  It is seems to be only an issue with the Ring Doorbell 2.)

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Neighbor II

Re: White noise when in night vision mode

My doorbell 2 never did that. Sounds like interference from a light to me.
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New Neighbor

Re: White noise when in night vision mode

Nope, definitely not light or any other type of interference. The actual device is making the noise when it kicks into night mode so that's what sound the mic is picking up.

If you have the unit in your hand inside the house and its dark enough to go into night mode you can hear the noise when you put it up to your ear.

Very weird, I thought it was software based at first. Maybe wifi issues or something else interfering with my signal until I found this thread. All of us who posted a sample of the issues have the same exact noise and only happens when in night mode. It kind of ruled out many other possibilities.

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