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White noise when in night vision mode

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New Neighbor

Re: White noise when in night vision mode

We have the same issue, a vibrating noise when it goes to night vision. We just bought it 2 weeks ago. Has this issue been resolved?
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New Neighbor

Re: White noise when in night vision mode

I just purchased a ring doorbell 2 and also have this exact issue with a high pitched hum in night mode. Completely in usable. I exchanged for a new unit through amazon, same problem. In addition, I get a terrible echo of my voice about 1/2 second after I speak. I thought my issue might be because my porch is literally in a tunnel between two sides of the house, but the linked example shows a wide open area with same noise. Looks like I may be after a refund if there is no resolution
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New Neighbor

Re: White noise when in night vision mode

Interesting update to this issue.  I have a video from this morning where my family is leaving for school.  The doorbell activates due to motion in color.  The noise is not there.  Then, in the middle of the video, one of the kids blocks the light enough that the doorbell switches to night mode mid recording.  The noise starts immediately!  This means it is absolutly being caused by the unit itself, and this is the second one with the same behavior.   It almost sounds like a bad part in the manufacturing run and my replacement was from the same batch.  I have had this happen with aftermarket car parts, where one was defective and all the other parts on the shelf at the auto part store had the same defect.

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New Neighbor

Re: White noise when in night vision mode

I have the same sound in video recordings when the unit switches in to night mode and the IR lights switch on. The sound will start during the day if you block the light and it switches to night mode.
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New Neighbor

Re: White noise when in night vision mode

I have 2 ring 2 doorbells, same night time noise, I tried resetting them, disconnected the hard wire to run on battery, no change it’s always there, very annoying
Motion detection is to slow to turn on the cameras, I have the settings maxed out, people are on my porch before the camera turns on, disappointing quality overall, rssi is green in the low 50’s on both doorbells and overall performance is the same on both
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New Neighbor

Re: White noise when in night vision mode

I just installed a Ring 2 two days ago and we have this same issue. Any word on resolution? Seems to be pretty widespread, it's not difficult to find folks complaining about it.
I am also disappointed with how long it takes the motion detector to respond as the poster above mentioned.
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New Neighbor

Re: White noise when in night vision mode

No resolution from me unfortunately. The guys at Ring kindly replaced my Doorbell 2 which was then the third one I've tried and all did the same thing. 

I've decided to live with it rather than not have the Ring doorbell but it's clearly an issue.

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New Neighbor

Re: White noise when in night vision mode

I never did get it resolved. Not sure why when researching to buy it I didn’t find this info😉
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New Neighbor

Re: White noise when in night vision mode

I was in touch with Jason with Ring Support.  They sent a long list of troubleshooting things to do that have already been done previously by others.  Ring does not acknowledge the problem, but it's pretty obvious that's it's a known issue.  Ring is junk.  The audio quality in particular. It looks great on the TV ads, but does not perform even close to the way they promote it....I will be returning mine to the retailer.  Ring Blows!

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New Neighbor

Re: White noise when in night vision mode

Mine is only 2 days old so I am thinking mine may need to go back too.
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