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White noise when in night vision mode

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Community Manager

Re: White noise when in night vision mode

Thanks for sharing @Chrlyz ! Can you please share an example of this happening in night vision, and then of course an example of day time video without the noise occurring? Thank you Smiley Happy



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New Neighbor

Re: White noise when in night vision mode

It won’t let me attach the videos. Not sure why.
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Community Manager

Re: White noise when in night vision mode

No worries @Chrlyz ! if you are unable to attach the file, you can generate a shared video URL by choosing to "share video" in the app. If you copy and paste that URL here, we will be able to view the video example. Check out this Community post for a quick guide on obtaining and sharing this link Smiley Happy 



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New Neighbor

Re: White noise when in night vision mode

Check out this video I captured on my Ring device.

https://ring.com/share/6748231364008165221
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Community Manager

Re: White noise when in night vision mode

Thank you so much for this example @Chrlyz !  As a first step I recommend performing a factory reset on your Video Doorbell by holding the setup button for 20 seconds. Once the reset is completed, you will need to re-setup the device. If this does not resolve it, please contact our support team for more in depth troubleshooting. Feel free to let us know how it goes! 



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New Neighbor

Re: White noise when in night vision mode

Was there any solution to this? I got my Ring Doorbell 2 yesterday and have the same issue at night.
Have tried a factory reset and then contacted support chat who recommended exchanging for another unit. New unit came today, installed and now it’s dark it has the same issue.
Totally unusable at night so will have to return and give up on Ring if it’s not solvable...
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Neighbor II

Re: White noise when in night vision mode

If both units are having the same issue, maybe something like a microwave or a close power line is causing the static. Do you have a photo you could show exactly what your seeing?
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New Neighbor

Re: White noise when in night vision mode

Thanks for taking the time to reply.

It’s really bizarre but I’ve gone through loads of troubleshooting with support including moving it to the other side of the house, trying it on a difference network (hotspot) and various power cycling to no avail. They’ve advised me to return it as faulty but I’ll just be getting a refund this time and trying something else.
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New Neighbor

Re: White noise when in night vision mode

Same issue here.  I just installed the Ring 2 today and it seemed fine during the daytime, but I get the same kind of noise or audio feedback as you did when I tested in at night.  (Thanks for posting the link, btw)  I reset the device but that didn't help.  Greg

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New Neighbor

Re: White noise when in night vision mode

I have had three Ring 2 doorbells now. They all have the same issue.
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