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White noise when in night vision mode

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New Neighbor

White noise when in night vision mode

Hi everyone,

I've noticed in my brand new Doorbell 2 that whenever image switches to night vision (on Live View or recorded videos) there is a change in audio quality in they way that you can hear some white noise sound (hum)?
When image is back to color mode noise I gone.
I haven't noticed something similar for Doorbell 1.
I've already tried hard resetting the device and was testing it on charged battery.
Is it normal behavior for Doorbell 2?
If not, could this be hardware issue?

I can upload audio file from recording.

Thanks
Michal
68 REPLIES 68
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Community Manager

Re: White noise when in night vision mode

Hi Michal! It would be super helpful, if you can comment here with a Ring video share link of what is occurring. This will help everyone better understand the situation. 

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New Neighbor

Re: White noise when in night vision mode

Hello, just to let you know I have the same problem
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Community Manager

Re: White noise when in night vision mode

Hello @N0RM, sorry to hear this is occurring with your Video Doorbell 2 as well. Would you happen to have a video example you might be comfortable sharing on here so we can understand the noise you are hearing better?

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New Neighbor

Re: White noise when in night vision mode

Hello Riley, please see the post with the two links. I look forward to hear from you

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New Neighbor

Re: White noise when in night vision mode

Hello @Riley_Ring, have you seen the videos in my links regarding the strange sounds that start when night vision is switched on?

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Community Manager

Re: White noise when in night vision mode

Hi @N0RM, thank you for sharing these examples. After viewing them both I believe the best option would be for your to reach out to our support team so that they can take a deeper look into this for you, as I do not immediately see what could be causing this. I appreciate you sharing these on the Community and know our support team will be happy to help!

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New Neighbor

Re: White noise when in night vision mode

@Riley_ring Thank you. I tried contacting support, but cannot find how to do this. When selecting support, I am forwarded to this community. Can you help?
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Community Manager

Re: White noise when in night vision mode

Happy to help @N0RM, this link will take you the full list of Ring Support phone numbers. Please let me know if you have any concerns with that support page. 

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New Neighbor

Re: White noise when in night vision mode

Did you ever resolve this? I have the same issue.
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