White noise when in night vision mode

Thanks for sharing @Chrlyz ! Can you please share an example of this happening in night vision, and then of course an example of day time video without the noise occurring? Thank you :slight_smile:

It won’t let me attach the videos. Not sure why.

No worries @Chrlyz ! if you are unable to attach the file, you can generate a shared video URL by choosing to “share video” in the app. If you copy and paste that URL here, we will be able to view the video example. Check out this Community post for a quick guide on obtaining and sharing this link :slight_smile:

Check out this video I captured on my Ring device.

https://ring.com/share/6748231364008165221

1 Like

Thank you so much for this example @Chrlyz ! As a first step I recommend performing a factory reset on your Video Doorbell by holding the setup button for 20 seconds. Once the reset is completed, you will need to re-setup the device. If this does not resolve it, please contact our support team for more in depth troubleshooting. Feel free to let us know how it goes!

Was there any solution to this? I got my Ring Doorbell 2 yesterday and have the same issue at night.
Have tried a factory reset and then contacted support chat who recommended exchanging for another unit. New unit came today, installed and now it’s dark it has the same issue.
Totally unusable at night so will have to return and give up on Ring if it’s not solvable…

2 Likes

If both units are having the same issue, maybe something like a microwave or a close power line is causing the static. Do you have a photo you could show exactly what your seeing?

Thanks for taking the time to reply.

It’s really bizarre but I’ve gone through loads of troubleshooting with support including moving it to the other side of the house, trying it on a difference network (hotspot) and various power cycling to no avail. They’ve advised me to return it as faulty but I’ll just be getting a refund this time and trying something else.

1 Like

Same issue here. I just installed the Ring 2 today and it seemed fine during the daytime, but I get the same kind of noise or audio feedback as you did when I tested in at night. (Thanks for posting the link, btw) I reset the device but that didn’t help. Greg

1 Like

I have had three Ring 2 doorbells now. They all have the same issue.

1 Like

We have the same issue, a vibrating noise when it goes to night vision. We just bought it 2 weeks ago. Has this issue been resolved?

1 Like

I just purchased a ring doorbell 2 and also have this exact issue with a high pitched hum in night mode. Completely in usable. I exchanged for a new unit through amazon, same problem. In addition, I get a terrible echo of my voice about 1/2 second after I speak. I thought my issue might be because my porch is literally in a tunnel between two sides of the house, but the linked example shows a wide open area with same noise. Looks like I may be after a refund if there is no resolution

1 Like

Interesting update to this issue. I have a video from this morning where my family is leaving for school. The doorbell activates due to motion in color. The noise is not there. Then, in the middle of the video, one of the kids blocks the light enough that the doorbell switches to night mode mid recording. The noise starts immediately! This means it is absolutly being caused by the unit itself, and this is the second one with the same behavior. It almost sounds like a bad part in the manufacturing run and my replacement was from the same batch. I have had this happen with aftermarket car parts, where one was defective and all the other parts on the shelf at the auto part store had the same defect.

1 Like

I have the same sound in video recordings when the unit switches in to night mode and the IR lights switch on. The sound will start during the day if you block the light and it switches to night mode.

1 Like

I have 2 ring 2 doorbells, same night time noise, I tried resetting them, disconnected the hard wire to run on battery, no change it’s always there, very annoying
Motion detection is to slow to turn on the cameras, I have the settings maxed out, people are on my porch before the camera turns on, disappointing quality overall, rssi is green in the low 50’s on both doorbells and overall performance is the same on both

1 Like

I just installed a Ring 2 two days ago and we have this same issue. Any word on resolution? Seems to be pretty widespread, it’s not difficult to find folks complaining about it.
I am also disappointed with how long it takes the motion detector to respond as the poster above mentioned.

1 Like

No resolution from me unfortunately. The guys at Ring kindly replaced my Doorbell 2 which was then the third one I’ve tried and all did the same thing.

I’ve decided to live with it rather than not have the Ring doorbell but it’s clearly an issue.

I never did get it resolved. Not sure why when researching to buy it I didn’t find this info?

1 Like

I was in touch with Jason with Ring Support. They sent a long list of troubleshooting things to do that have already been done previously by others. Ring does not acknowledge the problem, but it’s pretty obvious that’s it’s a known issue. Ring is junk. The audio quality in particular. It looks great on the TV ads, but does not perform even close to the way they promote it…I will be returning mine to the retailer. Ring Blows!

1 Like

Mine is only 2 days old so I am thinking mine may need to go back too.

1 Like