White noise when in night vision mode

Having the same issue as well, brand new device and just installed 2 days ago. White noise humming when in night vision mode.

https://vimeo.com/381774277/017db8352c

I think it would be good idea to put some additional spotlight on this issue by pinging Ring over the Support chat and perhaps posting messages on official Facebook page with reference to this thread.

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I agree, I just got off the phone with support. The person I talked to was nice but i had to go through all the basic trouble trouble shooting tests that I already I did before I even called in.

When she kept putting me on hold to talk back and forth with the support specialists, I asked her to provide them with this thread. I told her that it would be the easiest way for them to see what this problem is and how it is becoming an issue with many units.

Either they already know and not saying anything or they are lumping this specific issue in with basic noise issues.

After some time on the phone, they are sending a replacement unit. Hopefully this one will work. I have read that others did the same thing but they had the same results with the replacement.

I have some hope because I know atleast two other people who bought doorbell 2 around the same time and they don’t have the issue.

I do have to agree with others who suggested this is a hardware issue. After taking the unit down to test it inside and putting it to my ear, I was able to hear the noise directly from the unit like someone else had already posted.

I will update when replacement unit comes in.

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Fingers crossed for you but I’m on my third Ring 2 after replacements from both Amazon and Ring and still the same issue despite trying all the suggested troubleshooting ideas.

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@michalw22 wrote:

I think it would be good idea to put some additional spotlight on this issue by pinging Ring over the Support chat and perhaps posting messages on official Facebook page with reference to this thread.

I agree but would also suggest also posting low-starred reviews on Amazon (if that is where it was purchased) to 1) give fair warning to potential buyers of this apparently common problem and 2) perhaps finally get the attention of Ring and its parent company, Amazon. Since even replacement units still have the issue, it seems they have yet to fix their harware design/manufacturing flaw (I also own a Ring Doorbell (v1) and have never had this issue with it. It is seems to be only an issue with the Ring Doorbell 2.)

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My doorbell 2 never did that. Sounds like interference from a light to me.

Nope, definitely not light or any other type of interference. The actual device is making the noise when it kicks into night mode so that’s what sound the mic is picking up.

If you have the unit in your hand inside the house and its dark enough to go into night mode you can hear the noise when you put it up to your ear.

Very weird, I thought it was software based at first. Maybe wifi issues or something else interfering with my signal until I found this thread. All of us who posted a sample of the issues have the same exact noise and only happens when in night mode. It kind of ruled out many other possibilities.

How many video examples do you need to see/hear Marley? Just getting some acknowledgement of what appears to be a widespread issue would go a long way towards keeping Ring customers…not sure if you are with Ring or if just a moderator, but it is abundantly obvious that we are dealing with a hardware and/or software issue. Ring wants us to jump through all these troubleshooting hoops (which we are doing) but there are no solutions forthcoming or any suggestion that Ring is working on a fix. So, expect some bad reviews and more returned devices…When you have a product with known problems, it’s always best to get out ahead of it…Ring has done too little, too late for me…

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I have the exact same issue. Verbatim noise. Daytime fine, night time not.

Same issue. We install the Ring doorbell 2 about 4 days ago. Perfect during the day and screeches in night vision. We spent 4 hours yesterday trouble shooting… resetting to factory, removing battery, etc etc. Opened a chat with Ring and they took at least 3-4 minutes for each response, my cell phone ended up dying. They pretend like they have no idea what we’re talking about even though this is a known and widespread issue. What is your solution, RING???

I’ve just taken a call from a Ring customer service rep who told me that the Product Team have identified an issue with a number of Ring 2 devices causing the noise in nightvision mode. He also said a fix would be likely released via firmware update in February.

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Man I sure hope you are right and they have a solution for us.

I don’t know if a firmware will fix this issue only because the noise can be heard from the unit if you put it to your ear. But maybe and hopefully they can.

I got my first replacement unit in and the first thing I noticed is it was a refurbished unit. So before I even tested it, I wasn’t having high expectations that it was going to work and I wasn’t all that happy that they sent me a refurbished unit to replace the brand new one that I had just bought. But I was willing to give that a pass if the refurbished replacement unit worked.

Well it didn’t work. I called customer support again and even though I was frustrated, I try not to take it out on the support reps, in any industry, but I do have to say, that it makes a big difference when you talk to a support rep that is extremely nice, that listens to you and wants to help find a resolution as quickly as possible. This makes it much easier not to be as aggravated as I would be otherwise.

I hope I was able to put some spotlight on this forum and this specific issue too with his help. He pulled up this forum and added the link to the notes on my account, which is something the last rep I spoke with didn’t do. He told me that he is going to create a ticket interally and send this issue with a link to this forum to the team who handles this stuff.

Hopefully the 3rd unit, that is now on it’s way, will be the one. And a shout out to the representative, Ivan, that I spoke with who was awesome.

The other thing I would suggest is to anyone who is having this problem but haven’t posted an example on this forum, this may be the time to do so. If they do take a deeper look into this issue and this forum i would think the more proof of the same exact noise from many differnt people might help along with some of the other things people suggested.

After speaking with Michelle from Ring, they are definite aware of the problem and it has supposedly been sent to their developers. They’ve sent a new unit to me that they’ve said has been tested. I will keep everyone posted.

This is my night vision. Really wonderful :confounded: You can tell I’m bald and wear glasses

I fitted my device a week ago and have just come across this thread. I don’t get many night visitors and thus have not listened to the night audio much before but my doorbell does exhibit similar noises. I’ve just carried out some audio tests and while the noise sounds high with no outside activity, if speech sound is detected the speech is audible and clear, with the unusual noise much reduced, however, it does comes back once the speech is stopped. This is a typical example of an AGC function in an audio system, fast attack to reduce the gain, thus preventing audio distortion, followed by a slow increase in the system gain once no sound is detected. The ambient sound pressure leveIs at night are always a lot less than daytime levels (unless you’re unfortunate enough to live by a busy road), so I suspect the maximum gain setting for the AGC algorithm is set too high, so it detects noises emanating from within the device itself when the ambient night-time noise level is very low. Why some doorbells are more affected than others, when moving to night mode, may well be a batch production issue but reducing the maximum audio gain should remove the annoying night-time noise: something a firmware upgrade should resolve. I hope this gives what, I believe, may be a reasonable explanation of the issue and thus why a firmware upgrade should resolve the problem.

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This was the noise from the replacement refurbished unit:
https://ring.com/share/6780788319929407843
This was tested inside before I even tried to put outside. I think the inside part was obvious after viewing but anyways my orginal one sounded a little better then this one. Same noise though.

When speaking the audio gain does go down and goes up when quiet but but the white noise or the noise made from the actual unit can still be heard very clearly and annoyingly.

I have friends and family with the same doorbell 2 and they dont have any hint of this noise and cant hear anything when putting ear up to unit.

Hopefully a fix either way will be available.

I have the same issue. It is more of a screeching white noise/feedback terrible sound. Completely unacceptable for the device to make/record/stream this audio.
My previous first generation ring doorbell did not have this issue but I wanted the upgraded Ring due to the poor video quality at night. Never thought I would lose audio quality just to get better video. I think my device must be faulty as there is no way this would be accepted by QC.

Tried to upload 2 clips but seems .mp4 files are not able to be attached? How can I share the audio?

PLEASE HELP ME RESOLVE IF YOU CAN.

Any word on the update that is supposed to resolve this issue? I read February in an earlier post, would love to see a more specific date.

Not that I am aware of.