White noise when in night vision mode

Add another person to the list with the same exact issue. Purchased during the black Friday/Cyber Monday sales. Ring Doorbell 2. Not hard wired. Only using the battery. Wifi good. Brand new installation. I am pretty tech savvy person.
It only happens in night mode, like others. Day time recordings are clear, like others.

Here is a link to a recorded:
https://ring.com/share/6773480329987822150

I think that this is the best thing to do. Keep posting examples of the same issue happening to multiple people. Try to get this specific issue out to those with the same problem so they can post too and when people call support they should refer to this thread or ticket to keep them on topic.

I really hope Ring pays attention to this specific thread. I’m sure there are many others with this problem but they think its normal or they can’t find this thread or they are looking at noise related issues in general.

I’m hoping this can be resolved with a firmware update.

Besides that Merry Christmas, Happy Hanukkah and if you don’t celebrate either Happy Holdays…

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Yup, that’s the sound I get during night recordings too.

Hello Ring? Are you hearing what we’re hearing at all?

I just purchased the ring door bell 2. I’ve had it installed for a couple of days. During the night vision mode you can hear the noise/hum. I also noticed if you go listen to the ring door bell it makes a high pitch sound while in night vision mode.

I hear hum/noise while using note 9, galaxy 10 plus, and echo 2nd gen. I also can hear it by physically putting my ear up to the ring door bell.

Can others confirm they hear the same noise by putting your ear up to the doorbell?

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Sorry to hear about these experiences, neighbors. As stated previously in this thread, including a video example will help determine potential causes. Audio feedback can often be related to network or wiring (if hardwired). These instances will also be shared with the appropriate teams.

In the meantime, please try a power cycle by removing the Video Doorbell 2 battery and reinserting it after 10 seconds. Please let us know if this improves anything. Thank you!

The examples posted by other people are accurate for me as well of the noise in night vision mode, it is not a network issue or a wiring issue( tried 2 routers and with and without the hard wire for power. I have also tried as well as other people here, resetting the device, battery out and button and nothing changes it, every night it’s there.
This seems to be the standard CS response with the problems

I posted above about mine. I just bought my father in law a ring door bell 2. I went and installed his and his also hums/white noise. His is brand new and it only happens in night vision mode too.
I think there is a issue with the ring door bells. You can also put your ear up to his and here the noise while night vision mode is on.
I’ve done all the troubleshooting on mine and still didnt fix it. I tested it on a brand new ring doorbell and still get the same noise on 2 different networks/routers.

Having the same issue as well, brand new device and just installed 2 days ago. White noise humming when in night vision mode.

https://vimeo.com/381774277/017db8352c

I think it would be good idea to put some additional spotlight on this issue by pinging Ring over the Support chat and perhaps posting messages on official Facebook page with reference to this thread.

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I agree, I just got off the phone with support. The person I talked to was nice but i had to go through all the basic trouble trouble shooting tests that I already I did before I even called in.

When she kept putting me on hold to talk back and forth with the support specialists, I asked her to provide them with this thread. I told her that it would be the easiest way for them to see what this problem is and how it is becoming an issue with many units.

Either they already know and not saying anything or they are lumping this specific issue in with basic noise issues.

After some time on the phone, they are sending a replacement unit. Hopefully this one will work. I have read that others did the same thing but they had the same results with the replacement.

I have some hope because I know atleast two other people who bought doorbell 2 around the same time and they don’t have the issue.

I do have to agree with others who suggested this is a hardware issue. After taking the unit down to test it inside and putting it to my ear, I was able to hear the noise directly from the unit like someone else had already posted.

I will update when replacement unit comes in.

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Fingers crossed for you but I’m on my third Ring 2 after replacements from both Amazon and Ring and still the same issue despite trying all the suggested troubleshooting ideas.

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@michalw22 wrote:

I think it would be good idea to put some additional spotlight on this issue by pinging Ring over the Support chat and perhaps posting messages on official Facebook page with reference to this thread.

I agree but would also suggest also posting low-starred reviews on Amazon (if that is where it was purchased) to 1) give fair warning to potential buyers of this apparently common problem and 2) perhaps finally get the attention of Ring and its parent company, Amazon. Since even replacement units still have the issue, it seems they have yet to fix their harware design/manufacturing flaw (I also own a Ring Doorbell (v1) and have never had this issue with it. It is seems to be only an issue with the Ring Doorbell 2.)

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My doorbell 2 never did that. Sounds like interference from a light to me.

Nope, definitely not light or any other type of interference. The actual device is making the noise when it kicks into night mode so that’s what sound the mic is picking up.

If you have the unit in your hand inside the house and its dark enough to go into night mode you can hear the noise when you put it up to your ear.

Very weird, I thought it was software based at first. Maybe wifi issues or something else interfering with my signal until I found this thread. All of us who posted a sample of the issues have the same exact noise and only happens when in night mode. It kind of ruled out many other possibilities.

How many video examples do you need to see/hear Marley? Just getting some acknowledgement of what appears to be a widespread issue would go a long way towards keeping Ring customers…not sure if you are with Ring or if just a moderator, but it is abundantly obvious that we are dealing with a hardware and/or software issue. Ring wants us to jump through all these troubleshooting hoops (which we are doing) but there are no solutions forthcoming or any suggestion that Ring is working on a fix. So, expect some bad reviews and more returned devices…When you have a product with known problems, it’s always best to get out ahead of it…Ring has done too little, too late for me…

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I have the exact same issue. Verbatim noise. Daytime fine, night time not.

Same issue. We install the Ring doorbell 2 about 4 days ago. Perfect during the day and screeches in night vision. We spent 4 hours yesterday trouble shooting… resetting to factory, removing battery, etc etc. Opened a chat with Ring and they took at least 3-4 minutes for each response, my cell phone ended up dying. They pretend like they have no idea what we’re talking about even though this is a known and widespread issue. What is your solution, RING???

I’ve just taken a call from a Ring customer service rep who told me that the Product Team have identified an issue with a number of Ring 2 devices causing the noise in nightvision mode. He also said a fix would be likely released via firmware update in February.

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Man I sure hope you are right and they have a solution for us.

I don’t know if a firmware will fix this issue only because the noise can be heard from the unit if you put it to your ear. But maybe and hopefully they can.

I got my first replacement unit in and the first thing I noticed is it was a refurbished unit. So before I even tested it, I wasn’t having high expectations that it was going to work and I wasn’t all that happy that they sent me a refurbished unit to replace the brand new one that I had just bought. But I was willing to give that a pass if the refurbished replacement unit worked.

Well it didn’t work. I called customer support again and even though I was frustrated, I try not to take it out on the support reps, in any industry, but I do have to say, that it makes a big difference when you talk to a support rep that is extremely nice, that listens to you and wants to help find a resolution as quickly as possible. This makes it much easier not to be as aggravated as I would be otherwise.

I hope I was able to put some spotlight on this forum and this specific issue too with his help. He pulled up this forum and added the link to the notes on my account, which is something the last rep I spoke with didn’t do. He told me that he is going to create a ticket interally and send this issue with a link to this forum to the team who handles this stuff.

Hopefully the 3rd unit, that is now on it’s way, will be the one. And a shout out to the representative, Ivan, that I spoke with who was awesome.

The other thing I would suggest is to anyone who is having this problem but haven’t posted an example on this forum, this may be the time to do so. If they do take a deeper look into this issue and this forum i would think the more proof of the same exact noise from many differnt people might help along with some of the other things people suggested.

After speaking with Michelle from Ring, they are definite aware of the problem and it has supposedly been sent to their developers. They’ve sent a new unit to me that they’ve said has been tested. I will keep everyone posted.