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White lines across video at night

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New Neighbor

Re: White lines across video at night

I have the same issue and received the same 'sorry, buy a new one' response. I also canceled my plan. Customer service knew nothing other than to read from a script about connection issues and the responses here are the same vague response. This will be the last of Ring products for this household.

 

Why would I spend more money on a device that lasts 14 months? 

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New Neighbor

Re: White lines across video at night

Exactly! Now that I know I am not alone I certainly will NOT be purchasing anything with the Ring name on it. 

 

I will also ensure my neighbors do not either. 

 

I understand things happen but this is not a defect that we caused but purely a software or hardware issue that is out of our control. It is not due to neglect or negligence as it works perfectly during the day. 

 

Oh well, live and learn but I will not be tricked again! 

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New Neighbor

Re: White lines across video at night

Same issue. Was working great since I got it earlier this year and this problem suddenly developed within the last month. I am not spending more money in another ring device and am discouraging neighbors from buying one. Very disappointed.
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New Neighbor

Re: White lines across video at night

I am also having the same issue and my device is less than 2 years old and I pay the annual fee. This is obviously a Ring issue because there are multiple threads about it happening to many people all since June of this year. If Ring doesn’t resolve I will be looking into a class action lawsuit. Stand by your product instead of requiring the customer to dish out more money!
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New Neighbor

Re: White lines across video at night

Had same issue. Resolved issue fast with 3 steps. 1. Threw that expensive junk in trash. 2. Canceled expensive overrated subscription service. 3. Purchased Wyze cams and payed 1/20th the price and have excellent video.. Excellent service. Time lapse. Way better sound. I was skeptical at first.. But now know.. Wyze was built by and for the people
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New Neighbor

Re: White lines across video at night

BeachMack it's funny you say that. I just looked at the Wyze cameras today!

My white line problem is gone because the ring 2 has stopped working completely!!!! Alerts me but there is nothing but blank videos and live view no longer works.

I thought I was disappointed before, I was mistaken! I wonder if it is a ploy similar to other companies. When the new one comes out the old ones start having issues.

I will make sure NO ONE I know purchases a Ring product of any kind. Unless they like halfway decent looking paperweights.
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New Neighbor

Re: White lines across video at night

Mine is also now not working on live view and several notifications just have black screen or completely skip through. Piece of crap! And yet no response from Ring!
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New Neighbor

Re: White lines across video at night

Holy moly! Still have the white lines at night. Now my live views works when it wants AND I no longer receive notifications. 

 

Anyway, I cancelled the Ring plan and I got a Blink off amazon. I am WORLDS happier. The RIng is going in the trash! 

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New Neighbor

Re: White lines across video at night

Yes, started in September.  Spoke to customer service and they looked at my video and said the video card went bad.  They are sending me a replacement doorbell under warranty (which one year warranty expires in 2 weeks).  If you are within the one year warranty window, I recommend that you call customer service.

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New Neighbor

Re: White lines across video at night

My issues started 2 months after the warranty expired. Very sad.