I'm getting white lines across the video at night.
The lines are like static on the tv, they stutter and move vertically.
WiFi connection is good.
During the day the video is clear and looks great.
Anyone else have this issue?
Hey @Nerf. Could you try resetting the Doorbell and reconnecting it to see if this helps? You can reset it by pressing and holding the setup button for 20 seconds and then going into the Ring app > Main Menu > Devices > Doorbell > Device Health > Reconnect or Change Wifi Network to go through another setup. Once this is done, go into the Live View and see if this is still happening! In the event this is still happening, please check out our Help Center Article here to see if any of the steps you take here can help.
If you still have this concern after doing some troubleshooting, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Hey neighbors! This definitely should not be happening. Chelsea shared the best steps to take, prior in this thread. Check out that post above for help with performing a reset on your Video Doorbell. As mentioned, if the reset does not help, please reach out to our support team for further assistance.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes!
I have reset, completely deleted the entire app and ring and reinstalled them both, several times.
still the same, i was on hold for i believe 45 minutes before i gave up on tech support.
if it doesn't solve itself i will not be renewing my ring membership and looking elsewhere for video security.
Hi @Rocco13. This is not the experience we want you to have at Ring. With your device being out of warranty and not functioning properly, you are able to receive an out of warranty discount code to purchase a new device. Please, let me know if this was the case. Also, if you are subscribed to our Ring Protect Plus Plan, you have an extended warranty on all of your Ring devices at your location.