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White lines across video at night

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New Neighbor

White lines across video at night

I'm getting white lines across the video at night. 

The lines are like static on the tv, they stutter and move vertically.

 

WiFi connection is good. 

During the day the video is clear and looks great. 

 

Anyone else have this issue?

 

13 REPLIES 13
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Community Manager

Re: White lines across video at night

Hey @Nerf. Could you try resetting the Doorbell and reconnecting it to see if this helps? You can reset it by pressing and holding the setup button for 20 seconds and then going into the Ring app > Main Menu > Devices > Doorbell > Device Health > Reconnect or Change Wifi Network to go through another setup. Once this is done, go into the Live View and see if this is still happening! In the event this is still happening, please check out our Help Center Article here to see if any of the steps you take here can help. 

 

If you still have this concern after doing some troubleshooting, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: White lines across video at night

I’m having the same exact issue. The camera works fine in the daytime, but as soon as night fall hits the white lines come.
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New Neighbor

Re: White lines across video at night

Same issue! Did you all get it sorted out? 

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New Neighbor

Re: White lines across video at night

I have the same issue. During the day is fine, but white lines at night.
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Community Moderator

Re: White lines across video at night

Hey neighbors! This definitely should not be happening. Chelsea shared the best steps to take, prior in this thread. Check out that post above for help with performing a reset on your Video Doorbell. As mentioned, if the reset does not help, please reach out to our support team for further assistance. 

 

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! Smiley Happy 



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New Neighbor

Re: White lines across video at night

I have reset, completely deleted the entire app and ring and reinstalled them both, several times. 

still the same, i was on hold  for i believe 45 minutes before i gave up on tech support. 

 

if it doesn't solve itself i will not be renewing my ring membership and looking elsewhere for video security. 

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New Neighbor

Re: White lines across video at night

Finally got a hold of customer service. They verified that connection is good, wifi and such are fine and that the issue only occurs at night.

I am out of warranty so I simply have to buy another. It lasted just over a year. Mind you, it is on our porch which has an overhang so it is well guarded.

Crystal clear video during the day, lines at night. I am very disappointing. I will be cancelling my ring basic subscription and tossing this in the trash.

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Community Manager

Re: White lines across video at night

Hi @Rocco13. This is not the experience we want you to have at Ring. With your device being out of warranty and not functioning properly, you are able to receive an out of warranty discount code to purchase a new device. Please, let me know if this was the case. Also, if you are subscribed to our Ring Protect Plus Plan, you have an extended warranty on all of your Ring devices at your location.



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New Neighbor

Re: White lines across video at night

I appreciate the follow up. I only have the basic coverage as I did not expect to have any issues such as this.

I was offered the discounted price but now after only 15 months and such a large flaw, I do not trust the Ring or it's quality.