Hey neighbors! This definitely should not be happening. Chelsea shared the best steps to take, prior in this thread. Check out that post above for help with performing a reset on your Video Doorbell. As mentioned, if the reset does not help, please reach out to our support team for further assistance.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! 