cancel
Showing results for 
Search instead for 
Did you mean: 

Washed out picture

Highlighted
New Neighbor

Washed out picture

I have the Ring Door view Cam(Peephole Cam) anything beyond the porch is completely washed out. Would be nice if I could tap the screen to set the focal point. The HDR setting doesn’t really do anything noticeable during daytime and it does not play well with my yellow porch light at night. A bit annoying to turn HDR on during the day and off again at night. I end up not using the HDR setting. Anyway to fix the washed out picture?
10 REPLIES 10
Highlighted
Community Manager

Re: Washed out picture

Thanks for the photos! With the overhang, this does appear to be normal video quality. Do you happen to have a Wedge Kit installed? Also, we appreciate the feedback in regards to turning on and off HDR. Perhaps a timer, similar to the motion schedule, would be beneficial. We'll be sure to pass that information along to the team! 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor

Re: Washed out picture

No I don't have the Wedge Kit, not sure if it would help. Is it mentioned anywhere that yellow bulds effect the HDR at night? I would've bought Dusk To Dawn White Light Bulbs instead. Which Amazon Dusk to Dawn Sensor Light Buld would be suitiable for Ring at night, Daylight or Soft White? A timer woulld be useful for the yellow bulbs, I'll try the white not sure if I'll like them.

New Neighbor

Re: Washed out picture

Just double checking...there isn't any plastic film over the lens :-)

Highlighted
New Neighbor

Re: Washed out picture

No, no film over the lens Smiley Happy Is the Wedge Kit compatible with the Peep Hole Cam?

Highlighted
Community Manager

Re: Washed out picture

Good question @John_! There is no wedge kit for the Peephole Cam, as the field of view and point of focus is based on its mounting height on a door. A device that sits higher up to allow a more human point of view from the doorway might actually improve your view given the light exposure in the area. Let us know how it goes! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Washed out picture

I have the same problem with the Ring Stick Up Cam Wired in the UK. Whenever the sun is shining brightly, everything not in shadow is overexposed. The camera itself is mounted out of direct sunlight but under the eaves of the roof in a sheltered location.

 

I have a Ring Doorbell 2 which has the HDR option and this works well to make the images much clearer when it is sunny.

 

Why can't the same update be applied to the wired Ring cams? Is it because the output videos would be larger with HDR enabled, and Ring are not prepared to invest in more cloud storage to accomodate the filesize increases?

Highlighted
Community Manager

Re: Washed out picture

Hi @Labrajaws - this does sound like expected behavior. Do you want to share a photo with us? Also, is the Cam and Doorbell installed in the same area?

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor

Re: Washed out picture

I have the same issue with my doorbell.  I've attached a screenshot and views of my installation.  Any assistance would be appreciate

Highlighted
New Neighbor

Re: Washed out picture

Any chance of an future update to select the cameras focal point?