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Video load time

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New Neighbor

Video load time

Does anyone else have a problem with the amount of time it takes to access your Ring doorbell when you're trying to see who is at the door?  When I get a notification, it will often take about 30 seconds, only to give me a "cannot connect" error. I'll try again and another 30 seconds later, it will connect but the person is usually gone.

1 REPLY 1
Community Manager

Re: Video load time

Hi @ghvz1, most often when you are experience this it is because of Wi-Fi connectivity being week to the device. It would be worth checking your Doorbell's RSSI in the app. Check out this Ring Help Center article link for more information.

 

If this does not help, our support team would be happy to take a further look at other variables that might cause this delay. They can be reach 24/7 at 1-(800)-656-1918. Please update the Community with how everything turns out!

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