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Video doorbell goes offline

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New Neighbor

Video doorbell goes offline

I have three devices one front camera one back camera and one video pro doorbell. I know it's not an internet issue because my two cameras in the front and back yard stay online but my doorbell goes offline. Why would this possibly be happening?
1 REPLY 1
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Community Manager

Re: Video doorbell goes offline

Hey @Jewelz. When you go to your Device Health page of the Ring app, does it show you anything about a poor connection or a poor power output? Have you reached out to our support team about this concern as well? Our support team can take a deeper look into your device the next time it falls offline to see what could be the cause for this. If you need that support, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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