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Video doorbell goes offline

New Neighbor

Video doorbell goes offline

I have three devices one front camera one back camera and one video pro doorbell. I know it's not an internet issue because my two cameras in the front and back yard stay online but my doorbell goes offline. Why would this possibly be happening?
Community Manager

Re: Video doorbell goes offline

Hey @Jewelz. When you go to your Device Health page of the Ring app, does it show you anything about a poor connection or a poor power output? Have you reached out to our support team about this concern as well? Our support team can take a deeper look into your device the next time it falls offline to see what could be the cause for this. If you need that support, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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