Hi neighbors! If you’ve fully charged your battery for several hours and the Doorbell is not lighting up during button press, try performing a reset by holding the setup button for 20 seconds.
After resetting the Video Doorbell, please attempt a new setup in the Ring app, and reconfigure the device’s motion settings. If the device is not responsive, or operating as intended, our support team is always happy to assist with a more in-depth look at your concerns. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! 