Thank you for the image example @kbrewer25! Those lines should not be appearing at all. This looks like potential video/ wifi interference. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
As you mentioned this happening at night, I recommend also checking power. Optimal performance is harder to obtain with low power, or a low battery. Please ensure power/ battery is sufficient for powering the lens and streaming video with night vision. Feel free to let us know how this goes!
Hi @CMTSTL! If you've confirmed power and wifi resources are plenty sufficient for this to work as intended, try performing a reset. To rest your Video Doorbell, please hold the setup button for 20 seconds. Once complete you will likely need to complete a new setup or reconnection steps in the Ring app.
If this concern persists consistently and not due to wifi, and a reset did not resolve the image quality. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I completely reset the doorbell, set up as a new device, and even swapped out the battery with my spare. The problem with the lines has begun again and it appears to be getting gradually worse. It also seems like my motion notifications after dark are decreasing as the lines increase. Any ideas?
Hi @Redmanc35! Video image quality is often related to wifi variables. You'll see my prior responses in this thread include checking on your wifi signal strength as well as resetting the Doorbell. If these steps did not help to resolve your concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know of any solutions you find!