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Video Showing Lines All of a Sudden

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New Neighbor

Video Showing Lines All of a Sudden

Hi. I’ve been looking through some of the videos that have been captured at night and lately they all have horizontal lines in them which makes it a bit hard to view. Anyone seen this before or have a fix?

Picture attached as an example.
14 REPLIES 14
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Community Manager

Re: Video Showing Lines All of a Sudden

Thank you for the image example @kbrewer25! Those lines should not be appearing at all. This looks like potential video/ wifi interference. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength. 

As you mentioned this happening at night, I recommend also checking power. Optimal performance is harder to obtain with low power, or a low battery. Please ensure power/ battery is sufficient for powering the lens and streaming video with night vision. Feel free to let us know how this goes! Smiley Happy 



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New Neighbor

Re: Video Showing Lines All of a Sudden

This is also happening to me in the past week or so. The battery is 100% charged, the unit is clean, and this occurs only after dark so the issue is not low power or weak WiFi. During the day it works normally. It’s seems like it’s getting worse also. The doorbell itself is unusable after dark because it’s not picking up motion at all.
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Community Manager

Re: Video Showing Lines All of a Sudden

Hi @CMTSTL! If you've confirmed power and wifi resources are plenty sufficient for this to work as intended, try performing a reset. To rest your Video Doorbell, please hold the setup button for 20 seconds. Once complete you will likely need to complete a new setup or reconnection steps in the Ring app. 

 

If this concern persists consistently and not due to wifi, and a reset did not resolve the image quality. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: Video Showing Lines All of a Sudden

I completely reset the doorbell, set up as a new device, and even swapped out the battery with my spare. The problem with the lines has begun again and it appears to be getting gradually worse. It also seems like my motion notifications after dark are decreasing as the lines increase. Any ideas? 

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New Neighbor

Re: Video Showing Lines All of a Sudden

I was wondering if anyone got a fix for this? Mine started doing this last night, previous nights have been fine.

I did change the battery the day before so that's should have been fine but it appears is dropped 20% in one day which it doesn't normally do either.
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Community Manager

Re: Video Showing Lines All of a Sudden

Hi @Redmanc35! Video image quality is often related to wifi variables. You'll see my prior responses in this thread include checking on your wifi signal strength as well as resetting the Doorbell. If these steps did not help to resolve your concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know of any solutions you find! Smiley Happy 



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New Neighbor

Re: Video Showing Lines All of a Sudden

I have the same problem.  Just started tonight.  WiFi strength and battery level both ok

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New Neighbor

Re: Video Showing Lines All of a Sudden

@Ring — please stop with the tone deaf replies.

Several people have this issue. Daytime video is fine. Nighttime video is trash. There is clearly a problem on Ring’s end. Signal strength doesn’t just change at night to a point the device is unusable. I understand blaming the customers WiFi is the easy out, but please escalate this to a team that has the capability to investigate and issue an appropriate repair.
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New Neighbor

Re: Video Showing Lines All of a Sudden

I have this problem. It started about one week ago and night vision is seriously poor and useless footage, affects motion detection too. I used your speed checker and have 33mbps download and 8.8mbps upload. No changes to my WiFi setup. We need help resolving this urgently.
Mr Mac