Hi @rvmorkie! During a standard event, or motion video recording, the Doorbell will record both audio and video at your door. Two way audio, however, would need to be initiated from the live event view in the Ring app. If you feel this video did not initiate correctly, try removing and reinstalling the Ring app on your mobile device, and ensure VPN and bluetooth are disabled.
Feel free to let us know how this goes, we are here to help! 