Thank you for the update @DanSuS. It definitely sounds like it might be stuck in an update or reconnection phase. The reset should have resolved this and allowed a new process to begin. As it looks like this was not the case, our support team may need to take a closer look. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! 
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