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Video Doorbell not coming back on after charging

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New Neighbor

Video Doorbell not coming back on after charging

My doorbell battery went low and ever since it will not come back on. When I plug it up it looks like it has a full battery. But when I press the orange button to try and turn it back on nothing happens.
4 REPLIES 4
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New Neighbor

Re: Video Doorbell not coming back on after charging

I would love an answer. Battery charged. Doorbell doesn’t work.
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New Neighbor

Re: Video Doorbell not coming back on after charging

I had the same issue and called support, had the guy walk me through resetting up the device and everything seems to work fine now. Hope this helps. 

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New Neighbor

Re: Video Doorbell not coming back on after charging

Would love an answer to this myself. Only works whilst attached to charging cable, as soon as I remove cable it refuses to turn on or reset at all and cannot find a suitable reply to this issue.
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Community Manager

Re: Video Doorbell not coming back on after charging

Hey neighbors! If you have fully charged up your Doorbell or the battery for your Doorbell and the device will not power on, please ensure you have charged the device for at least 8 hours. From there, you can try resetting the device by pressing and holding the setup button for 30 seconds. In the event the device can still not boot up, try reconnecting it from the Device Health page, similar to how @TKW17 did when they called out support team!

 

If you still cannot set up the device or bring it online, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

 



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