a few weeks ago a group of kids was ringing multiple times (like 50?) and all was "fine" (hardwired bell was ringing as well). The next day, we first noticed that ringing again does show up in the app but did not hit the hardwired bell anymore. A quick "turn the Video Doorbell off and on again" seemed to make it work again at first.
However, a few days after, it happened again (hardwired bell stopped working) and I noticed that the Ring is not charging anymore. A reset did not work this time.
As the app works, we decided to monitor the situation a bit and saw that the Ring occasionally does charge (and than is able to hit the hardwired bell as well), but mostly does not.
However, after extensive usage recently, it now
Any tips on what might be wrong?
Solved! Go to Solution.
Hi @Markus. Thank you for taking the time to detail what you're experiencing and what steps you've tried to resolve this concern. Typically a reset and new setup are what I would recommend in these situations, but since you have already tried that and it was not successful, you may need to contact our support team. They'll be able to take a deeper look at what's going on as well as provide more advanced troubleshooting steps. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what solution our support team recommends, as it may help others!
Thank you for sharing your experience, @Markus! Trying another power supply is a great step, and 12 VAC should be plenty for a charge. As this concern seems intermittent, please also ensure the chime kit in use is listed as compatible on our Chime Compatibility List.
We do advise, however, not altering or making any physical modifications to your Ring devices. Doing so can impact the intended operation of the device as well as void warranty. Our support team will be happy to help further if the above steps did not resolve this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I'm having the same issues. Installed Ring 3 yrs ago. Was working fine until 4 weeks ago. Then all of a sudden it no longer showed hard wired. Showed to be running on battery and slowly discharging. Removed the battery, fully re-charged it and reinstalled. Still showed to be running off battery. 90 min on the phone with tech support didn't solve the problem. Their final solution was replace the now "defective" unit. But since its out or warranty, they offered a 35% discount on a new one.
Installed a new one today. Guess what...STILL showing its running on battery! Did resets, etc. Still on battery.
BTW Ring...If you read this...I'm in Houston. Temperature is not the issue.
Much as I hate to do it, I'll be calling tech support tomorrow. What a waste of time. I really like this product. But if they can't resolve this, I'll be returning it and trying another brand.