I have a Ring video doorbell and its been working great. However recently the motion detection has become hit and miss. Its not notification, its detection. I have troubleshooted, changed the zones, checked my wifi connection and speed - all okay. You sometimes have to be right on top of the doorbell to detect motion, yet bizarrely with the same settings it detects (sometimes) a truck going down the road adjacent to my house. I have motion detection set at standard. I adjusted it to Frequent to test it and walked up and down my path past the doorbell and upto the doorbell. Nothing. Then suddenly it will detect something. Losing faith at the moment. Please help.
Thank you for sharing all of the steps you've attempted @algy999! It certainly looks like you've covered all the right bases. Please ensure also, that your Doorbell battery is fully charged.
With everything you've checked, I recommend reaching out to our support team for more in-depth troubleshooting. Feel free to let us know how it goes!
Used our Ring Pro for about a year without any issues. It appears to me that recently Ring made changes to the software/firmware/app for motion settings and seriously messed something up! I contacted Ring abotut a week ago and they indicated that they will look into it (they did share that they weren't aware of any issues; aside from this we haven't received a response yet). Regardless of how we set the thing (from People Only to the most sensitive level) we now have only two settings -- it either detects nothing or it detects everything! In other words it is of no use. We pared down our motion zone (the one that worked flawlessly for a year) and set the sensitivity to the lowst setting (one step above People Only) and it detects things that aren't even in range like the noise from cars driving by (the zone excludes the street) and we get 15 to 20 alerts per hour! We then set it to People Only and it didn't even detect someone walking up to our front door! I'm still waiting for a fix from Ring. In my opinion the fix is to reset their firmware and software back to where it was a couple of months ago. If they can't our Ring will be headed for the trash!
I am having the same issue. I have ring doorbell that has the motion field set out to go to my garage and edge of driveway. I have had two events this year where someone walked down my driveway to the back of my house, entered the area where the motion is set to be detected, pick up a chair and folded it up, then picked up another chair and folded it up, stayed in the area for another few minutes, then picked up both now folded chairs and walked away with them. My Ring cam never caught the motion, yet a security cam facing towards the Ring cam did catch it and record it. After the this even I made SURE that the motion area covered the entire area. Then the same thief came back again and stole my two replacement chairs. He spent a good 4 or 5 minutes in the area moving around (these chairs area really hard to fold up), then he grabbed the second one, fold it up, then walked off with them again. And the Ring cam still did not detect any motion, luckily my same security cam did. It appears that the Ring is ONLY detecting motion that goes past it (like when I exit the door) and NOT any motion that approaches it. I have the Rings setup with my Alexa to announce any movement seen, which they do when I exit the door. BUT... (and this is the kicker), the Ring cam DOES detect my lawn man mowing the grass on the other side of my drive OUT OF THE RANGE OF MOTION setup on my Ring cam. This is VERY perplexing. The attachment is a screen shot of the "visitor" with location of the motion detection area and the Ring doorbell are marked.