Video Doorbell motion detection reduced

Seemingly no one at Ring cares or can figure out how to return their product to functionality. I haven’t heard from them in a week. Terrible customer/technical support! When it was working appropriately we’d get in the area of 10 alerts/day. Now we’re getting more like 50 (and that’s at the lowest sensitivity). Once again I’ve got to say they turned a very beneficial device into a piece of junk! Is anyone from Ring monitoring this community? If so please acknowledge this issue and let us know when we can expect a fix!