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Video Doorbell blurry center camera lens

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New Neighbor

Video Doorbell blurry center camera lens

I have had my video doorbell for approximately 5 months. Since the original installation the center of any video views is blurry. I cannot see faces of anyone who approaches my door.  I have cleaned with alcohol, dishwashing soap and a micro fiber cloth to no avail. Help????

1 REPLY 1
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Community Moderator

Re: Video Doorbell blurry center camera lens

Hi @mbernecker! If the blur is not physical, the best next thing to check is the video quality at different times of day. This will allow for you to see different lighting and lens adjustment. 

 

Video quality and wifi signal are often related as well. Check out our Community post about RSSI for tips on optimizing wifi signal strength to your Ring device, for the best video. I hope this helps! Smiley Happy 



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