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Video Doorbell Pro Voltage Dropping?

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New Neighbor III

Re: Video Doorbell Pro Voltage Dropping?

 
 

 

May I please ask you or someone review this info that I just realized?  Despite you stating my power supply should be sufficient, could you revisit that assessment after reviewing the below information please?  I've realized while my power supply should be sufficeint for V AC, it may NOT be sufficient regarding volt-amps/mA.  My DB Pro continues to work fine, but the voltage continues to drop.  I'm currently at 3916mV and I'm concerned it's going to eventually die on me.

 

The power adapter I purchased that I mentioned above supplies 24V AC at 500mA.  This equals out to 12 volt-amps

https://www.amazon.com/Transformer-Thermostat-Competible-Versions-Honeywell/dp/B07DJ7RHS5/ref=sr_1_2...

 

The Ring Plug In Adapter supplies 24 V AC at 20 VA, which equals out to about 880mA.

 

Per the below page "Ring Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer, plug-in adapter"

https://support.ring.com/hc/en-us/articles/115000115323-Troubleshooting-Insufficient-Power-Issues-wi...

 

It looks like I'm 8 VA (or around 380mA) shy of the power that the Ring Plug in Adapter outputs., but I'm higher than the recommended 16 V AC as recommended above.

 

I'm unclear if my power supply is sufficient at this point based on this information.  Could you please let me know if I need to purchase the Ring Plug in Adapter?  20ft isn't long enough, but I'll just need to figure out how to make it work.

 

Thank you again.

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Community Moderator

Re: Video Doorbell Pro Voltage Dropping?

Sorry to hear of these concerns @dsj1958 . Take a look at our help center article for steps you can take to troubleshoot low voltage symptoms with your Ring Pro. I recommend contacting our support team at 800-656-1918, to take a further look into this for you.



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New Neighbor

Re: Video Doorbell Pro Voltage Dropping?

Thank you for your reply.

Unfortunately, I’ve done all that. Your support team does not acknowledge that there is a systemic voltage issue with the Doorbell Pro that your customers cannot fix. On my end, I have installed a new transformer (Ring’s own model to be exact) and have put the Pro Power Kit V2 into bypass mode. I have spent considerable expense and time having a professional electrician do all of this. just to ensure it was done right.

Even after all this, the voltage on my Doorbell Pro has steadily decreased from 4045mV to 3990mV in just the past few days since it last went offline. It goes offline at least once a week and then the voltage jumps back up after I reset it, even though I don’t touch the electrical circuitry. How is that even possible???

Again, this is a failure of the Ring Doorbell Pro model. Too many people have reported this to Ring and they’ve done absolutely nothing about it.

Stop blaming your customers and get to work fixing this issue, already. Thank you.
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New Neighbor

Re: Video Doorbell Pro Voltage Dropping?

Just wondering where you voltage is now. Yesterday I disconnected the in home doorbell chime and in a few hrs my voltage went up 2 points but fell over night 3 points. I guess the Infra red light is what brings it down but we will see. In any event if my voltage becomes steady I can deal with not having the home chime disconnected but only time will tell.

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New Neighbor III

Re: Video Doorbell Pro Voltage Dropping?

Hey @Zandarr

 

I'm hanging in there at 3911 right now.  I'm hoping Marley answers my above question if my AC adapter is actually sufficient considering although it's delivering 24V AC it's also only supplying 12 volt-amps and not 20.  

 

I'll post back what happens here either way, good or bad.  The app still reports the voltage as Very Good.  I'm not unplugging it/power cycling it--just waiting to see what happens once the power drops.

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Community Moderator

Re: Video Doorbell Pro Voltage Dropping?

For further insight on proper voltage in any specific environment, we recommend contacting our support team. The flow of voltage is dependent on many things, including but not limited to, length of wire run, gauge of wires, existing chime kits, transformer output rating, resistance, and even in app settings. Our team will be able to investigate your power supply more indepth as well as the environment and other things that will help to not only answer your questions, but ensure you do not run into any unforeseen power issues in the future. Let us know how it goes!



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New Neighbor III

Re: Video Doorbell Pro Voltage Dropping?

Thank you @Marley_Ring 

 

I've spoke with support.  I posed the question "are my volt-amps sufficient even though they're lower than what Ring recommends being my power supply output is 24V AC @ 12 volt-amps (500mA), where the Ring adapter is 24V AC @ 20 volt-amps (880mA)."

 

He really wasn't entirely sure.  Advised my power supply is sufficient to power the DB Pro, but may not be enough to sustain it.  Advised I should wait and see, and if he mV drops to around 3850 I should probably purchase  a different power supply as mine may not be enough.

 

My plan going forward is to wait and see if this thing hits a certain point where the mV shoots back up to 4000+ or dies on me.  I really want to test this by not touching/resetting/rebooting the doorbell at all.  If it dies, I'll next likely purchase the Ring power adapter for the Pro, and again wait and see if it dies or not.

 

I'll post my findings along the way.

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New Neighbor III

Re: Video Doorbell Pro Voltage Dropping?

Wanted to post a short update for everyone....

 

I'll start by saying my DB Pro continues to work perfect and has never missed a beat.  To recap, my mV has consistently dropped by 5-10 mV per day from 4,000+ when I initially setup the Pro.

 

By this morning, my mV was down to around 3890ish or so.  I don't remember the exact number, but it was very high 3800s because it was 3902 last night.

 

(I'm VERY happy to report) by late after noon today, around 4pm, and without me doing a single thing, the mV climbed back up to 3968 by itself.

 

Throughout this entire time as I monitored this for the past week+, the Android app always reported the voltage as 'Good' while the Windows 10 app on my PC always reported 'Very Good.'  The Pro never once went offline (that I'm aware of, at least) and I've fortunately not had any problems with it whatsoever.

 

Still not entirely convinced my power supply is sufficient, I plan to continue to monitor this at least until the voltage drops one more time to ensure it re-stabilizes.  I do have a 2nd power supply in mind I may try that will supply 24V AC @ 40 volt-amps rather than my current 12 volt-amps if it becomes an issue.

 

I'll update again at some point for better or worse, and best of luck to those of you either having problems, or worrying you will have a problem.

 

 

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New Neighbor

Re: Video Doorbell Pro Voltage Dropping?

So it has been about 2 weeks since your last post. How are your mV numbers now?

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New Neighbor III

Re: Video Doorbell Pro Voltage Dropping?

I'm happy to report the doorbell hasn't missed a beat.  The voltage seems to consistently drop to somewhere between the very high 3890's or low 3900's, then auto bump back up to somewhere in the 4,000mV range, sometimes up to almost 4100mV.  

 

I will say, the voltage seems to be dropping much faster than it initially did within the first two weeks I had it.  Nothing's really changed, but I find myself checking it less and less.  I'm still using the same power supply/AC adapter too.  Voltage will drop, then go back up on it's own, but the Pro continues to work without any problems regardless of where the mV is at.

 

How's yours doing Zandarr?