Thank you for your reply.
Unfortunately, I’ve done all that. Your support team does not acknowledge that there is a systemic voltage issue with the Doorbell Pro that your customers cannot fix. On my end, I have installed a new transformer (Ring’s own model to be exact) and have put the Pro Power Kit V2 into bypass mode. I have spent considerable expense and time having a professional electrician do all of this. just to ensure it was done right.
Even after all this, the voltage on my Doorbell Pro has steadily decreased from 4045mV to 3990mV in just the past few days since it last went offline. It goes offline at least once a week and then the voltage jumps back up after I reset it, even though I don’t touch the electrical circuitry. How is that even possible???
Again, this is a failure of the Ring Doorbell Pro model. Too many people have reported this to Ring and they’ve done absolutely nothing about it.
Stop blaming your customers and get to work fixing this issue, already. Thank you.