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Video Doorbell Pro Voltage Dropping?

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New Neighbor III

Video Doorbell Pro Voltage Dropping?

Hello, I installed my DB Pro a little over a week ago.  I have no existing doorbell wiring, so I bought the below 26 ft transformer off Amazon.  I needed the extra length as the Ring adapter is not long enough.  It's a 24 Volt power supply, and I measured it with a multimeter to see that it's supplying the correct voltage, which it is.

 

I'm not having any issues whatsoever with my DB Pro, and experience no symptoms of insufficient power--it's working absolutely perfectly.  The 'Doorbell Kit' in the app is correctly set to 'None.'

 

However, when first installed a little over a week ago, my voltage was well above 4,000 mV.  The voltage continues to drop by 8 or so mV each day, and I'm currently down to 3,938 mV.

 

Is this normal?  Will it reach a certain point, then recharge the internal battery?  I'm worried I may eventually experience power issues once this drops low enough, and am trying to proactively address this before I have problems.

 

Thanks much!

 

https://www.amazon.com/gp/product/B07DJ7RHS5/ref=ppx_yo_dt_b_asin_title_o08_s00?ie=UTF8&psc=1

28 REPLIES 28
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Community Moderator

Re: Video Doorbell Pro Voltage Dropping?

Thank you for sharing your experience with the Community @5150Joel ! I'm happy to say this power fluctuation is nothing to be concerned about. The transformer you have there should be more than sufficient to power the Video Doorbell Pro. Power can fluctuate due to many variables such as number of events, number of or duration of live streams, and chime kit differences.

 

You've mentioned not using a chime kit, and selecting the in app chime kit setting as "none" properly. As long as the voltage reading remains above 3700mV, it should operate as intended. Hope this helps!



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New Neighbor III

Re: Video Doorbell Pro Voltage Dropping?

Thanks very much for your reply!

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New Neighbor

Re: Video Doorbell Pro Voltage Dropping?

Actually, no it doesn’t help, sorry to say. I’m experiencing the same exact thing. I’m using the 16 volt, 30 amp transformer Ring sent me. It was installed by a professional electrician at my considerable expense. I’ve also set the Pro Power Kit to bypass my doorbell and have installed a Chime Pro.

Even after all this time, effort and expense, the voltage drops consistently every day and then the Doorbell Pro goes offline every few days. I have to go out and reset it and then “miraculously” the voltage is back to over 4040 mV. And then, the process starts all over and the product fails again.

We have excellent internet service, so please don’t go there; I have an outage log and we’ve had one internet service outage since we’ve had the Doorbell Pro; that was several months ago. The RSSI on both the Chime Pro and Doorbell Pro are rated by Ring as “Good” when I do a health check. The electrician ensured that the voltage was good at the transformer, doorbell service box and Doorbell Pro.

The problem is as many others have reported in numerous forums with the entire Ring Doorbell Pro model. Quite frankly, it is a terrible product. At the very least, Ring needs to do a firmware update that resolves this power management problem. You’ve been told about this problem repeatedly and have done nothing about it.

On top of that, please note the voltage must be above 3900mV, not 3700mV as you stated.
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New Neighbor III

Re: Video Doorbell Pro Voltage Dropping?

 

Thanks for the info.  May I ask, what exactly do you mean by 'reset?'  Pull the cover, and hold the button in for 15-30 seconds and truly reset the doorbell?  --asking for future reference in case I have to soon do this.

 

Last week, after I posted the orignal post, I ended up moving my router to a better location (unrelated, I know).  Point is, my router was turned off for maybe 20 minutes.  After powering my network back on, I noticed the mV on my DB Pro shot back up to over 4,000 mV without me touching the doorbell.  

 

Right now I'm back down to 3931mV... so far everything is fine, but I'll report back when/if it drops below 3900mV.  

 

I too have read about the exact problem you described above on other forums.

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New Neighbor

Re: Video Doorbell Pro Voltage Dropping?

Yes, that is exactly what I did and it doesn’t matter if I just push and release the button or hold it. I’ve had to do it many times. And yes, the same thing happens with me; the voltage goes up to 4045mV or so and then restarts the drop. I’ve even bought a Netgear wifi extender in the hope that it would work better than the Chime Pro to keep the device connected, but to no avail.

Once you get somewhere around 3900mV, my experience is that your doorbell will go offline; sometimes it happens much sooner. If you contact Ring, they’ll tell you the problem is with your internet connection or your electrical connection. That’s a lot of nonsense from them. The sad truth is that the Doorbell Pro as a whole is a lemon.

I hope you have a better experience with it than I’ve had. Just as you said, a lot of people are reporting the same issue and Ring refuses to acknowledge it, let alone fix it. Unless something drastically changes, once my year of their monitoring is up, I’m probably going to cut my losses and go with a different product from someone like August or Nest.
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New Neighbor

Re: Video Doorbell Pro Voltage Dropping?

How is your voltage now?  I upgraded my transformer 5 days ago and the mv was at 4054 but has steadily dropped since then to 4024 Ring Support says that I have nothing to worry about, however I am worring.

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New Neighbor

Re: Video Doorbell Pro Voltage Dropping?

The voltage is now down to 3999mV. It's losing about 10 or 12 mV every day. I expect the device will be offline in the next 3-5 days if the pattern continues as it has since I bought it.

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New Neighbor III

Re: Video Doorbell Pro Voltage Dropping?

My voltage is now down to 3925 since yesterday.  It continues to drop each day, and despite being told to not worry as well, I am worried I'll have problems.

 

Again, so far so good--the DB Pro continues to work fine...for now.

 

As I wrote in my above post: I found it odd that after my router being offline for 20  or so minutes last Friday the mV on the Pro shot back up to over 4,000 again once I brought my network back up--all without me doing anything at all to the doorbell.

 

If I do end up needing to reset it, I'm thinking I could just unplug mine for a minute and plug it back in since my entire doorbell setup consists of the DB Pro, and an AC adapter.  No electronic or mechanical chime, kit--nothing.

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New Neighbor

Re: Video Doorbell Pro Voltage Dropping?

It is happening to me as well although not as fast. I have called support at least 4 times and they all say not to worry. How can I not worry. I am really not satisfied with their answers to this problem. While at the moment my Ring Pro works like a charm, I am beginning to regret buying it. One thing they had me do that might help you but might help you is to disconnect and reconnect the power kit.  Thanks for answering. Good Luck!!