Hello, I installed my DB Pro a little over a week ago. I have no existing doorbell wiring, so I bought the below 26 ft transformer off Amazon. I needed the extra length as the Ring adapter is not long enough. It's a 24 Volt power supply, and I measured it with a multimeter to see that it's supplying the correct voltage, which it is.
I'm not having any issues whatsoever with my DB Pro, and experience no symptoms of insufficient power--it's working absolutely perfectly. The 'Doorbell Kit' in the app is correctly set to 'None.'
However, when first installed a little over a week ago, my voltage was well above 4,000 mV. The voltage continues to drop by 8 or so mV each day, and I'm currently down to 3,938 mV.
Is this normal? Will it reach a certain point, then recharge the internal battery? I'm worried I may eventually experience power issues once this drops low enough, and am trying to proactively address this before I have problems.
Thank you for sharing your experience with the Community @5150Joel ! I'm happy to say this power fluctuation is nothing to be concerned about. The transformer you have there should be more than sufficient to power the Video Doorbell Pro. Power can fluctuate due to many variables such as number of events, number of or duration of live streams, and chime kit differences.
You've mentioned not using a chime kit, and selecting the in app chime kit setting as "none" properly. As long as the voltage reading remains above 3700mV, it should operate as intended. Hope this helps!
Last week, after I posted the orignal post, I ended up moving my router to a better location (unrelated, I know). Point is, my router was turned off for maybe 20 minutes. After powering my network back on, I noticed the mV on my DB Pro shot back up to over 4,000 mV without me touching the doorbell.
Right now I'm back down to 3931mV... so far everything is fine, but I'll report back when/if it drops below 3900mV.
I too have read about the exact problem you described above on other forums.
How is your voltage now? I upgraded my transformer 5 days ago and the mv was at 4054 but has steadily dropped since then to 4024 Ring Support says that I have nothing to worry about, however I am worring.
The voltage is now down to 3999mV. It's losing about 10 or 12 mV every day. I expect the device will be offline in the next 3-5 days if the pattern continues as it has since I bought it.
My voltage is now down to 3925 since yesterday. It continues to drop each day, and despite being told to not worry as well, I am worried I'll have problems.
Again, so far so good--the DB Pro continues to work fine...for now.
As I wrote in my above post: I found it odd that after my router being offline for 20 or so minutes last Friday the mV on the Pro shot back up to over 4,000 again once I brought my network back up--all without me doing anything at all to the doorbell.
If I do end up needing to reset it, I'm thinking I could just unplug mine for a minute and plug it back in since my entire doorbell setup consists of the DB Pro, and an AC adapter. No electronic or mechanical chime, kit--nothing.
It is happening to me as well although not as fast. I have called support at least 4 times and they all say not to worry. How can I not worry. I am really not satisfied with their answers to this problem. While at the moment my Ring Pro works like a charm, I am beginning to regret buying it. One thing they had me do that might help you but might help you is to disconnect and reconnect the power kit. Thanks for answering. Good Luck!!