Meanwhile, 14 days after receiving a 279$ doorbell that stopped working after 15 minutes.
First contact with customer support on 12/7. Promised a new doorbell would be sent out.
3 customer support chat sessions and 1 phone call later my support ticket was still pending and didn’t move (that’s what the support engineer told me during the call).
Each session got the promise my ticket was being ‘escalated’.
Still waiting for a track&trace code and for my ticket to move…
14 days without doorbell already. Hope I don’t get charged an extra 279$ for not returning the defunct bell 30days after my initial call.
This just sucks.