I have a feeling (personal) that this issue may have started with a firmware update they pushed down at some point. Mine too seemed to work ok when first installed but I started seeing the issues a bit later. Likely the default firmware was old and got updated to this new “buggy” one. They were probably trying to resolve some issue and unknowingly created another. Anyway I guess call them when you can at least so they have a few customers complaining about the same thing and maybe we’ll get a fixed firmware sooner (the agent seems to allud to them trying to develop so that both capture and premotion features will work)