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Video Doorbell 2 causes buzzing at chime

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New Neighbor

Video Doorbell 2 causes buzzing at chime

Two days ago I noticed a buzzing noise coming from our doorbell chime. I found that one of the chime strikers was vibrating quite a bit causing the buzzing. The Video Doorbell 2 was working fine. The rear doorbell (just a button) worked but would sound strange if you held down the button.

 

I assumed it was a bad transformer (original to the house, 30 years old) so I ordered a doorbell kit (chime + 16VAC-10VA transformer). Installed the new transformer tonight, turned the power back on, still buzzing. I guess it's the chime? Power off, replaced the chime, power on, still buzzing (but quieter, probably the new chime).

 

Voltage at the chime is ~16VAC. With the Video Doorbell 2 connected, I'm seeing < 5VAC at the Ring device. With the device disconnected, I'm seeing ~18VAC at the wires and there's no buzzing.

 

I'm assuming there's an internal fault in the device that's causing an issue. It was purchased in October 2019 from Woot as a used device. It appears to have just been an open box because it was flawless and still had all the protective plastic attached.

 

Has anyone had something like this happen?

26 REPLIES 26
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Community Manager

Re: Video Doorbell 2 causes buzzing at chime

Hey @nelliott500. What type of internal chime kit do you have? You can check to see if the device is compatible by reviewing our list here, but if it shows as compatible, this would be great to follow up with our support team on. To follow up with our support team, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: Video Doorbell 2 causes buzzing at chime

This is the chime kit I just installed yesterday: https://smile.amazon.com/gp/product/B001DU1XOI/

 

It's not listed on your approved list but I refuse to believe the chime is the issue. Everything was working fine for eight months up until a few days ago with nothing changed. I've also found report online from other folks who have had the same issue. Replace the Ring device and the issue is fixed.

 

I'll try calling your support team. However I don't expect any assistance since the product is out of warranty (open box purchase through Woot.com).

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Community Manager

Re: Video Doorbell 2 causes buzzing at chime

@nelliott500 Since it is not on the compatible list, this may be why, but no worries, our support team can troubleshoot this further to find the root cause of it. Let me know how this goes, as I'm curious what they find out for you! 

 



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New Neighbor

Re: Video Doorbell 2 causes buzzing at chime

My Ring video doorbell 2 is buzzing non-stop after working well for 6 months.  I replaced the doorbell chime with a Heath Zenith 2735 from the approved list - same issue. I then replaced the transformer with a new 16V 30va transformer recommended for Ring, same issue.  The internal mechanical doorbell works perfectly, the Ring does not.  All wiring has been triple checked.  The Ring will notify me when someone or motion is detected via smart devices but I have had to disconnect the wire from the Ring at the chime to stop buzzing and slightly depressed plunger in the chime (exact same problem as old chime)  Did the Ring itself fail - is there a fix?????

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New Neighbor

Re: Video Doorbell 2 causes buzzing at chime

My exact same situation (randomly started buzzing after 7 months, replaced transformer, replaced chime, still buzzing, motion worked fine, back door mechanical doorbell worked fine). It was the Video Doorbell 2 unit. I replaced it and the buzzing immediately stopped.

 

Doesn't make me feel all warm and fuzzy about the product.

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New Neighbor

Re: Video Doorbell 2 causes buzzing at chime

Is there any reason to believe that the new Ring will last any longer that 6 to 7 months?  I really don't want to keep buying these things.

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New Neighbor

Re: Video Doorbell 2 causes buzzing at chime

Not a clue. I couldn't find a lot of info about this buzzing issue so it doesn't appear to be a widespread problem but there are definitely other people experiencing it. Yours will be covered by warranty if it's less than a year old. Mine wasn't because I purchased an open box unit.

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New Neighbor

Re: Video Doorbell 2 causes buzzing at chime

I purchased a New Ring 2 and noticed a buzzing noise from the start.  I changed the transformer and also changed the doorbell with one from the ring 2 compatible list Nutone LA139WH and the new doorbell is still buzzing lick the old one did.  Does Ring have a resolution to this issue?

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New Neighbor

Re: Video Doorbell 2 causes buzzing at chime

I am not aware of a solution. I recently shared my issue with a realtor who told me that based on his experience many Ring 2 users have buzzing at the chime and most users have simply disconnected the wire at the chime to stop it.
I also replaced the transformer and chime with no better luck.
Next video doorbell will be anything but Ring