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Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Now they're blaming my ISP and wifi connection (which is BS)....

 

"Thank you for responding to my email.

Upon checking here on our system, I can see that the device is not getting enough connection which would cause the device to not work properly.

I highly do suggest to reach out to your internet service provider this will mostly be resolve and also would highly suggest to contact your internet service provider if in case the signal strength on your internet does not meet the signal needed on our Ring devices.

Wherein your internet service provider has an access to have some adjustments for the signal in order for the Ring device to get the signal needed for it to perform properly as how it supposed to be and also there could be some interference blocking on the ring device to your wifi such as mirrors, metals, glass, printers, wall bricks and other appliances specially the one's where your internet is also used."

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

I have the exact same issue...
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Same here.
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

iOS Version 5.23.0 released two days ago does nothing to fix this problem, which seems pretty common. I have a solar charger, but the app doesn't show it. I can't really tell if it's doing anything, because my device has been at 90% for weeks (could be good, could be not so much), "Power Source" says "battery", and the Solar Charger Status says "Add a Ring solar device..."

POS...

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

I don’t know what they’ve changed, but my doorbell is no longer dropping in charge. It isn’t charging up to 100% as it had in the past, but it was 45% a week ago and now it’s at 47%. Something is quirky, but at least it’s not draining and needing to be plugged in anymore for me. Funny how they denied issues, but seem to be working on them.
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

We are having the same issue as well.  We have a Ring 2 that was working perfectly hardwired, but a week ago, I noticed our Live feeds were not working.  Over the week, I noticed we weren't receiving notifications anymore even when people are at the door.  This lead to me noticing the battery is very low, so I charged it manually.  I finally got the batter back in the bracket tonight, and now I see the solar charger is connected.  I don't see the battery charging anymore.  What is going on?!  Apparently, we aren't the only ones having this problem! 

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

They're sending me a new doorbell, but not a new solar charger.  I don't think I need a new one for either.  I actually think it's a firmware issue, but who knows, I'm just a customer. Smiley Frustrated

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Had same issue. The Solar Charger status connected shows up on our iPhone's, but not on the android app. I think it's related to the iOS app.
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New Neighbor

Re: Solar Charger for Ring 1 does not show on my App

I have the exact same issue.  Does anyone have an answer?

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New Neighbor

Re: Solar Charger for Ring 1 does not show on my App

I have not yet received a reply.....so frustrating.  Luckily I have only had to disconnect and self-charge my Ring 1 twice since I purchased the solar charger.  Defective charger??

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