I'm having similar issue with my Doorbell 1 with solar sleeve. Battery drains fast since January. Solar statsus on App says "add a solar...".
I contacted Support twice. What a painful experience. They put me through the script of resetting doorbell and having me go through set up again. No answer to why the "Solar status" in the app wasn't saying I had solar connected. I asked them if they could tell the Solar was even working, they had me trigger an event and they said that it was working. I asked if there was a way I could tell and they said no, but they could tell from their end. Fully charged the battery and It's been 2 days and battery is at 85%. It's been sunny both days too and temperature in the 60's.
Bingo! Ring knows this too, but they don't know how to fix it. They already started selling the solar chargers so they cannot remove the feature from their app. Because our apps say the solar charger is connected, my suspicition is that software prevents the battery from taking a charge.
2/21 update- (continuing from my 2/8 update): A third issue is identified, that is, when the battery is drained (says "very poor" in the display status), the "live view" does not work. Doorbell still works when someone presses the doorbell button. So I'm back swapping batteries after recharging the drained one. This is now very annoying, I had to do this every 2 weeks. I'm convinced RING DOES NOT CARE!!! to fix these issues. My 2 previous issues remain as issues (ie. "does not charge the battery" and "solar charger status "connected'")
I'm getting the same thing everyone is describing. I emailed customer service, this is their response:
Thank you for responding to my email.
Can you please try to do the following:
1. Reset the device by holding down the setup button for 20 seconds.
2. After the reset completes, the device will need to be set up again.
3. Then trigger or perform a motion.
Please do update me after this for me to check further here, I will be looking forward to your response.
Please do not hesitate on reaching us back once you still have future concerns. We will be happy to assist you 24.7
Is it safe to say people already tried this and still doesn't solve the problem?
Thanks in advance!