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Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

I have the opposite problem - new Ring Doorbell 2 installed with solar charger last week. Device health says "Add a ring solar device to extend battery life."  The support guy on the phone was useless.

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Same thing here and a few more as we see it. Just got off the phone with customer service. They were polite and are sending a new battery and bracket, but totally missed the point on the new solar panel connection. I don’t have a solar panel! I asked about the latest firmware date/push, but couldn’t get an answer. Many additional posts to this issue seem to be referring to same timeframe when the issue began. RING, if you’re there and listening...please look into this. A firmware fix seems to be in order and easiest! Thanks!
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

I have the same issue too.  Battery had been re-charging well until 2 days ago  and polar charger status also says connected.   Very frustrating.  I think it is a SW issue.

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RLW
New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Same problem as original posting.  Solar Status - Connected.  and Battery not charging, in essence depleting.  Just got this Doorbell installed brand new two days ago.  Spent an hour on tech support,  after having described the issue multiple times.  Had me do complete reset - that did not fix it.  Then escalated to advance support, who only gets communicated to by 1st level through chat.  They continuously believed it was just a bad 'reporting' issue with the app,  but reinstalled the app and tried on a another at their request to prove that was not the problem.  Ultimately, they have NOT resolved this and said they would escalate and get back to me.  I'm uncertain of that happening.  Given my experience today.

Has anyone found the answer to the solution.  I based upon prior comments, I tend to believe that one of their fimware updates is the problem.

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Update: I followed the service tech's instructions to disconnect the doorbell from the charger and reconnect it.  Still getting a message to "Add a Ring solar device to extend battery life, but THE BATTERY IS CHARGING!  Sounds like it might be an app problem instead of a firmware problem?

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

2/8 update- I stopped swapping batteries (i.e. replace drained with full charge battery) to check what happens.  Doorbell still works since it's hardwired, but the "power status" still indicates battery is "very poor".  Also, it still indicates solar charger status as "connected" even though I have no solar charger connected, so these 2 issues remain.  

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RLW
New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Update. To rule out that I have a defective unit. I got a 2nd one. I instead of hardwire and configure I started just using battery power to configure. At the end of this, the solar status ‘connected’ went away. Then I connected the doorbell button leads for power and within 3 minutes. It showed solar status as connected. And no increase in the battery capacity. IOW not charging.
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Having same issue. Have Ring 2 and no solar charger but shows a charger is connected. Not seeming to have battery issues but still it’s not fixed on 2-14-20.
I did have several hours last night where the feed from my doorbell was “not available” and today it had a hard time showing me the live image. Guessing a software push went out last night. I went out and triggered a motion alert and now the live image works. But we shouldn’t have to trigger it to work! What if I wasn’t home? My view is dead and the entire point of the doorbell is lost if it doesn’t work reliably.
C’mon Ring, get your customer service folks up to date!
I don’t think they do a good job of updating their customer service reps with the latest software push information.
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Okay, put me in the group with the battery dying quickly while hardwired and showing solar charger status connected. Mine got wet today pressure washing the walk and I thought I did something wrong. How can this issue go on without any resolution? My battery will be lucky to last a day per charge the way it’s draining.
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RLW
New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

I spent almost 3 hours with tech support over 3 days. They simply failed to understand. I used to be in IT so I diligently explained the problem over and over. My own solution was to disconnect the hard wire connection for now and just recharge the battery manually. They treated me like an isolated case, although I told them that based on the Community site I was not. I figured that thousands of people would start to see the problem as their batteries depleted. Maybe with enough misery they will realize that I am not an isolated incident.