I have the opposite problem - new Ring Doorbell 2 installed with solar charger last week. Device health says "Add a ring solar device to extend battery life." The support guy on the phone was useless.
I have the same issue too. Battery had been re-charging well until 2 days ago and polar charger status also says connected. Very frustrating. I think it is a SW issue.
Same problem as original posting. Solar Status - Connected. and Battery not charging, in essence depleting. Just got this Doorbell installed brand new two days ago. Spent an hour on tech support, after having described the issue multiple times. Had me do complete reset - that did not fix it. Then escalated to advance support, who only gets communicated to by 1st level through chat. They continuously believed it was just a bad 'reporting' issue with the app, but reinstalled the app and tried on a another at their request to prove that was not the problem. Ultimately, they have NOT resolved this and said they would escalate and get back to me. I'm uncertain of that happening. Given my experience today.
Has anyone found the answer to the solution. I based upon prior comments, I tend to believe that one of their fimware updates is the problem.
Update: I followed the service tech's instructions to disconnect the doorbell from the charger and reconnect it. Still getting a message to "Add a Ring solar device to extend battery life, but THE BATTERY IS CHARGING! Sounds like it might be an app problem instead of a firmware problem?
2/8 update- I stopped swapping batteries (i.e. replace drained with full charge battery) to check what happens. Doorbell still works since it's hardwired, but the "power status" still indicates battery is "very poor". Also, it still indicates solar charger status as "connected" even though I have no solar charger connected, so these 2 issues remain.