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Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

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New Neighbor

Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

The subject sums up my issue.  I noticed when checking the device health of my video doorbell that it now has a section labeled "Solar Charger Status" that I hadn't noticed before.  It says "Connected" but I don't own a solar charger and don't have one connected to my doorbell. 

 

This may not sound like a big issue but this discovery coincides with the discover that the battery has been completely depleted for at least 3 days even though my doorbell is hardwired.  It had worked fine for over a year and half until this week.  Now, I did set up linked events with my other cameras so it's possible that the doorbell is working overtime and that could be the cause, but wouldn't it at least have charged a little over the past 3 days via the hardwiring? Of course, another possiblity is that the battery is at the end of its life and needs to be replaced (I've currently got it charging on a micro USB cable so I'll see soon enough).

 

But my main question is is it possible that since it thinks a solar charger is connected that it's not using the hardwiring anymore and therefore not charging at all?  

 

Thanks!

21 REPLIES 21
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New Neighbor

Solar Charger not charging Ring 1

I have had the Ring 1 solar charger (micro-usb) since the end of December, and my Ring doorbell doesn't show that it's charging, the battery percentage drops daily, and the app itself says 

Solar Charger Status

Add a Ring solar device to Extend Battery Life

 

How can I make the solar charger register in the app and charge the doorbell? I will return the charger if it doesn't work, but I need to get it figured out ASAP before the 30 day window closes.

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

I have the same exact issue. I’ve been swapping 2 batteries (1 original and one new battery backup) after fully charging via usb since 5 months ago. Hardwire voltage is per recommended rating but battery is draining after a week and not getting charged. I also noticed the solar charger status as connected, yet I don’t have one. My Doorbell 2 is a little over 1 YO.
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Just chiming in to hopefully get an answer myself. Same exact issue. Back door hardwired shows no solar and is charging fine.. front door hardwired and show solar connected is now drained of battery energy. This was all fine for 2 years until recently.

Wayne Hesler-Mondore
22monti.com
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Same issue, started last night. I’d say it sounds like a software update they pushed out. Been on with support for awhile which has been useless.
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

I have the exact same issue. I just got the solar charger connected update yesterday, and I don’t have a solar charger. It is draining but didn’t appear to recharge at all last night, for the first time (and it wasn’t that cold). Has anyone found a resolution?
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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Hi all,

 

I think I found my problem.  I had linked my doorbell and my two floodlight cams together so they would all record when any one of them picked up motion.  I live on a somewhat busy corner so there were already quite a few events triggering my cameras individually but linking them all must have just been too much for my doorbell.  I unlinked the doorbell from the floodlights, charged up the battery manually, and since then the battery has remained 90-100% charged.  It's been several days now so it seems that was my issue.  The doorbell wiring just couldn't keep up with all of the new events the camera was handling.

 

I still wouldn't mind knowing why it shows a solar charger is connected when I don't have one.  It's still possible that is affecting the charge rate I suppose.

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Opposite issue. I have a solar panel but it doesn't show as connected.

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New Neighbor

Solar Charger for Ring 1 does not show on my App

I installed a Ring Solar Charger on my Ring 1 over a week ago.  It is in full sunlight.  When I go to Device Health on the App, it shows my battery level slowly decreasing, and the Solar Charger Status says "add a Ring Solar Device to extend battery life".  I did that.  How do I get the app to know that, and why don't I see the battery at 100%? Thank you.

 

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New Neighbor

Re: Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Same issue also here. No solar charger installed but app tells me that solar charger is active. And battery charge is decreasing even though my doorbell is wired. This combination has worked without any issue for last two years but suddenly problems started few days ago. Hopefully just sw/firmware issue.