Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

Yes, that’s the script they used for me too. And no, it didn’t help.

Just tried this procedure and the status is the same.
Does Ring look at these posts?

Now they’re blaming my ISP and wifi connection (which is BS)…

"Thank you for responding to my email.

Upon checking here on our system, I can see that the device is not getting enough connection which would cause the device to not work properly.

I highly do suggest to reach out to your internet service provider this will mostly be resolve and also would highly suggest to contact your internet service provider if in case the signal strength on your internet does not meet the signal needed on our Ring devices.

Wherein your internet service provider has an access to have some adjustments for the signal in order for the Ring device to get the signal needed for it to perform properly as how it supposed to be and also there could be some interference blocking on the ring device to your wifi such as mirrors, metals, glass, printers, wall bricks and other appliances specially the one’s where your internet is also used."

I have the exact same issue…

Same here.

iOS Version 5.23.0 released two days ago does nothing to fix this problem, which seems pretty common. I have a solar charger, but the app doesn’t show it. I can’t really tell if it’s doing anything, because my device has been at 90% for weeks (could be good, could be not so much), “Power Source” says “battery”, and the Solar Charger Status says “Add a Ring solar device…”

POS…

I don’t know what they’ve changed, but my doorbell is no longer dropping in charge. It isn’t charging up to 100% as it had in the past, but it was 45% a week ago and now it’s at 47%. Something is quirky, but at least it’s not draining and needing to be plugged in anymore for me. Funny how they denied issues, but seem to be working on them.

We are having the same issue as well. We have a Ring 2 that was working perfectly hardwired, but a week ago, I noticed our Live feeds were not working. Over the week, I noticed we weren’t receiving notifications anymore even when people are at the door. This lead to me noticing the battery is very low, so I charged it manually. I finally got the batter back in the bracket tonight, and now I see the solar charger is connected. I don’t see the battery charging anymore. What is going on?! Apparently, we aren’t the only ones having this problem!

They’re sending me a new doorbell, but not a new solar charger. I don’t think I need a new one for either. I actually think it’s a firmware issue, but who knows, I’m just a customer. :confounded:

Had same issue. The Solar Charger status connected shows up on our iPhone’s, but not on the android app. I think it’s related to the iOS app.

I have the exact same issue. Does anyone have an answer?

I have not yet received a reply…so frustrating. Luckily I have only had to disconnect and self-charge my Ring 1 twice since I purchased the solar charger. Defective charger??

I still have the same problem. The device has had updates and no change. No one from Ring seems interested in responding to us in regards to this obvious problem with their charger.

My solar charger did not work until the batter got to (I think cannot remember) 30% and I brought the battery in charged it, then replaced it and the solar keeps the battery charged between 90-95% most of the time.

Hi neighbors! While there are limited troubleshooting steps to take when involving the solar panel, it’s important to be mindful of device and environmental variables.

If you are seeing a message in your device health in iOS that says “add a solar panel,” this is not an indicator of your Solar Panel failing to charge. This added feature is advertising the Solar Panel as an addition to your battery-powered devices. It’s best to observe the battery percentage throughout a sunny day to see if the battery level is changing.

For those that are noticing a battery draining with a Solar Panel connected, as seasons change and cold weather is more consistent, the charge life of a battery can differ. Check out our Community post about battery draining for tips and tricks on optimizing battery performance.

The best steps for troubleshooting your Solar Panel are as follows:

  • Clean panel to remove any dirt, dust, or debris.
  • Check the adapter is securely plugged into the device.
  • Ensure there is no debris or damage to the adapter or port area.
  • In most locations, winter means overcast. Please ensure your Solar Panel is receiving several hours of direct sunlight per day.

If these steps do not resolve your concerns, it would be best to reach out to our support team here for more in-depth troubleshooting.

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Thanks for confirming that the Ring 2 app ‘Solar Charger Status’ is just an advertising suggestion and not an actual status indicator. I was expecting it to indicate that the Solar Panel was installed or live after I installed my Solar Panel and was concerned when it hadn’t changed even in bright sunlight. I disconnected the Doorbell to test the Solar output and found it is delivering just over 5 volts which is standard USB voltage so I took that as proof that it was actualy doing something useful. Battery % eventually went up slightly confirming as much.

I just bought Video Doorbell 3 and it’s hardwired. App says it is hardwired and also says solar charger is connected (I dont have a solar charger, just hardwired).

My doorbell 3 did report Solar Charge Status as being connected, however is no longer does, the device claims to be hardwired, however the battery is not changing. I wonder if the app has been change to not reference the solar charger.

I’m having the same problem. I’m hardwired, and for months, my ring said it had a solar panel when it did not. It stopped charging, so I removed the device and reconnected. It started working again, but kept the annoying message of having a solar charger. I now notice the latest release, the solar message is gone, but it stopped charging again!!! I removed the device this morning and readded it, so time will tell. The hardwire appears to be working as the hardwire chime still rings when I push the button. I’m guessing it’s another software change that did more harm than good.

Did anyone answer this???