Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One

I have the same issue too. Battery had been re-charging well until 2 days ago and polar charger status also says connected. Very frustrating. I think it is a SW issue.

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Same problem as original posting. Solar Status - Connected. and Battery not charging, in essence depleting. Just got this Doorbell installed brand new two days ago. Spent an hour on tech support, after having described the issue multiple times. Had me do complete reset - that did not fix it. Then escalated to advance support, who only gets communicated to by 1st level through chat. They continuously believed it was just a bad ‘reporting’ issue with the app, but reinstalled the app and tried on a another at their request to prove that was not the problem. Ultimately, they have NOT resolved this and said they would escalate and get back to me. I’m uncertain of that happening. Given my experience today.

Has anyone found the answer to the solution. I based upon prior comments, I tend to believe that one of their fimware updates is the problem.

Update: I followed the service tech’s instructions to disconnect the doorbell from the charger and reconnect it. Still getting a message to "Add a Ring solar device to extend battery life, but THE BATTERY IS CHARGING! Sounds like it might be an app problem instead of a firmware problem?

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2/8 update- I stopped swapping batteries (i.e. replace drained with full charge battery) to check what happens. Doorbell still works since it’s hardwired, but the “power status” still indicates battery is “very poor”. Also, it still indicates solar charger status as “connected” even though I have no solar charger connected, so these 2 issues remain.

Update. To rule out that I have a defective unit. I got a 2nd one. I instead of hardwire and configure I started just using battery power to configure. At the end of this, the solar status ‘connected’ went away. Then I connected the doorbell button leads for power and within 3 minutes. It showed solar status as connected. And no increase in the battery capacity. IOW not charging.

Having same issue. Have Ring 2 and no solar charger but shows a charger is connected. Not seeming to have battery issues but still it’s not fixed on 2-14-20.
I did have several hours last night where the feed from my doorbell was “not available” and today it had a hard time showing me the live image. Guessing a software push went out last night. I went out and triggered a motion alert and now the live image works. But we shouldn’t have to trigger it to work! What if I wasn’t home? My view is dead and the entire point of the doorbell is lost if it doesn’t work reliably.
C’mon Ring, get your customer service folks up to date!
I don’t think they do a good job of updating their customer service reps with the latest software push information.

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Okay, put me in the group with the battery dying quickly while hardwired and showing solar charger status connected. Mine got wet today pressure washing the walk and I thought I did something wrong. How can this issue go on without any resolution? My battery will be lucky to last a day per charge the way it’s draining.

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I spent almost 3 hours with tech support over 3 days. They simply failed to understand. I used to be in IT so I diligently explained the problem over and over. My own solution was to disconnect the hard wire connection for now and just recharge the battery manually. They treated me like an isolated case, although I told them that based on the Community site I was not. I figured that thousands of people would start to see the problem as their batteries depleted. Maybe with enough misery they will realize that I am not an isolated incident.

@ RLW ring messed up and they are so stupid that they can’t reverse the firmware update … I’ve written enough about this. 3 years it worked perfect. End of December , firmware messed up everything. Not I have to charge every 4-5 days

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I’m having similar issue with my Doorbell 1 with solar sleeve. Battery drains fast since January. Solar statsus on App says “add a solar…”.

I contacted Support twice. What a painful experience. They put me through the script of resetting doorbell and having me go through set up again. No answer to why the “Solar status” in the app wasn’t saying I had solar connected. I asked them if they could tell the Solar was even working, they had me trigger an event and they said that it was working. I asked if there was a way I could tell and they said no, but they could tell from their end. Fully charged the battery and It’s been 2 days and battery is at 85%. It’s been sunny both days too and temperature in the 60’s.

Bingo! Ring knows this too, but they don’t know how to fix it. They already started selling the solar chargers so they cannot remove the feature from their app. Because our apps say the solar charger is connected, my suspicition is that software prevents the battery from taking a charge.

Add me to the list of people dealing with this same issue. ?
This is nonsense. How many customers have to be affected before they fix this issue?

2/21 update- (continuing from my 2/8 update): A third issue is identified, that is, when the battery is drained (says “very poor” in the display status), the “live view” does not work. Doorbell still works when someone presses the doorbell button. So I’m back swapping batteries after recharging the drained one. This is now very annoying, I had to do this every 2 weeks. I’m convinced RING DOES NOT CARE!!! to fix these issues. My 2 previous issues remain as issues (ie. “does not charge the battery” and "solar charger status “connected’”)

I have the same problem Ring 2 with Solar Charger. It doesn’t show connected and is not charging.

Hi,

I’m getting the same thing everyone is describing. I emailed customer service, this is their response:

Thank you for responding to my email.

Can you please try to do the following:

  1. Reset the device by holding down the setup button for 20 seconds.
  2. After the reset completes, the device will need to be set up again.
  3. Then trigger or perform a motion.

Please do update me after this for me to check further here, I will be looking forward to your response.

Please do not hesitate on reaching us back once you still have future concerns. We will be happy to assist you 24.7

Is it safe to say people already tried this and still doesn’t solve the problem?

Thanks in advance!

They told me that the solar panel issue was an app issue and didn’t affect charging and was only iOS. That it was likely an issue with my device. I cal BS.

Yes, that’s the script they used for me too. And no, it didn’t help.

Just tried this procedure and the status is the same.
Does Ring look at these posts?

Now they’re blaming my ISP and wifi connection (which is BS)…

"Thank you for responding to my email.

Upon checking here on our system, I can see that the device is not getting enough connection which would cause the device to not work properly.

I highly do suggest to reach out to your internet service provider this will mostly be resolve and also would highly suggest to contact your internet service provider if in case the signal strength on your internet does not meet the signal needed on our Ring devices.

Wherein your internet service provider has an access to have some adjustments for the signal in order for the Ring device to get the signal needed for it to perform properly as how it supposed to be and also there could be some interference blocking on the ring device to your wifi such as mirrors, metals, glass, printers, wall bricks and other appliances specially the one’s where your internet is also used."

I have the exact same issue…