Is there any way to turn off the Verify code when signing in via a Web Browser?
Two factor authentication is turned off, but everytime I sign in via a Web browser I get asked to enter in an e-mailed code.
This is even asked when the web page times out and you have to log in again. I understand the reason for the code when signing in via a new web browsing session.
With Windows 7 everything worked great, without having to enter a verification code every time. Windows 10 installed yesterday. Now I have to enter a verification code every time I use Firefox or Chrome.
It's mandatory now. You'll will always be asked for the 2 factor authentication code.
If it is mandatory, what is the purpose of the option setting to turn on/off two factor authentication on the ring.com website?
Hey neighbors! @Eagle328 is indeed correct with how our 2SV codes that you get via email are mandatory right now. @Natey what you are referencing that you can turn on/off is going to be the 2FA code that you will get when trying to log into your Ring account from the app. You can learn more about 2FA here in our Ring Help Center Article, and this has a link to our Two-step verification 2SV that I have referenced as well.
It is one thing to provide an additional security/privacy method for account access. It is quite another to eliminate user control of their account features, and impose a long list of actions for every single access to the account, on the same computer, using the same browser, on the same day. This "mandatory" use of a 2FA-like feature requires 9 steps to log in... every time...
I applaud additional features, but this was not well thought out, and the "mandatory" aspect may force a change to Nest or Arlo.
Thanks, neighbors. We appreciate your feedback (trust me - we hear you!!) and have passed along adding a trusted device feature to the appropriate team. We will certainly keep you posted on any new developments from the team!
@DNR do you have the option to set Two-Step Verification to Text Message? I personally found that to be a bit easier than what you described.
@Jennifer_Ring the text message alternative is just as onerous on my iMac using Safari. It still requires me to open another app, wait for the text, select-and-copy the code, switch back to Safari, paste the code, then re-enter the password (not retained by original submit), ...
So basically, it is a new and unexpected punishment from Ring (after only having the Ring for a few months.) I am exceedingly disappointed in the (poorly considered) high-handed, approach to address only a potential security issue.
An appropriate approach might have been to add the feature, with default condition of "Enabled", and allow the knowledgeable user to acknowledge acceptance of their own exposure when turning it off... I appreciate their concern, but a blanket "thou shalt" does not fit every user.
I would like to add that in Gmail these repeated Verification codes are treated as one "Gmail Conversation" which is all in one message thread. The most recent email is threaded at the bottom of the list which is not even shown on the thread. Instead it is hidden under three little dots
If you're knowledgeable enough to click on them your more recent verification code MAY be shown. However, since Ring takes its time sending the verification code (Surely you can pay AWS for a few more CPU's?) the one you find at the bottom of the thread may be the penultimate code. Entering the penultimate code multiple times will get you locked out for 24 hours.
I understand that it is truly frustrating having embarrassing videos exposed online because consumers are too dumb to use strong passwords but if your solution is to make it impossible for paying customers to use your product then you've simply got no sustainable business. Come on folks! Cyota solved this for banks in 2005! And they handle MONEY. This looks like CyberSecurity 208 - 2FA project! Have some professional pride!
What a gift you guys are making to Netgear!