Hey @JackT. What is the RSSI for your device? The RSSI may be a good indicator of why you are getting a delay in the notification coming to your phone, as well as the Doorbell's connection to your router to come on and start recording the video, while also making it accessible via Live for you to view if you need to. You can learn more about RSSI and how to address it here. In addition, I recommend giving our support team a call to see if they can help clear this up and adjust your settings with you further! For support, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.