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Updates to resolve battery charging issue for hardwired Ring Doorbell 2?

New Neighbor

Updates to resolve battery charging issue for hardwired Ring Doorbell 2?



I'm reaching out to hopefully get an update on when we can expect Ring to release a resolution to the charging issue present in Ring Video Doorbell 2s, which as far as I understand from my research, is due to a fault in new software. I've seen several posts on this board and others where users suddenly had issues with their hard-wired doorbells not charging properly, just like mine has, despite working fine for months or years and with no other changes to the device/hardware. I have tried resetting my product and using a different battery, the battery charges fine outside of the unit, and the unit is showing as hard wired and trying to charge the battery - it just doesn't. Maybe I missed some official communication somewhere else, but I've been having to charge my Ring battery externally for over 2 months now and I'm about to throw in the towel. Thanks for any additional information.

Community Manager

Re: Updates to resolve battery charging issue for hardwired Ring Doorbell 2?

Hi @KingLord. When you wire your Doorbell 2 to an existing doorbell circuit with a compatible transformer and chime kit, it will provide a trickle charge to the battery that can help keep it topped off. If the Doorbell is experiencing a large number of motions, dings, and Live Views, the battery may drain more quickly than it can charge from the wiring. On top of a reset, you may want to try a new setup of the Doorbell as well by following the steps under Set Up a Device. 


If the Doorbell still does not appear to be charging after trying these steps and verifying the chime kit and transformer are compatible, please give our support team a call at one of the numbers available here. A member of our support team can take a closer look at your device and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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