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Unverified motion events

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New Neighbor

Unverified motion events

Roughly two weeks ago our door bell started recording and sending notifications for “unverified motion events” multiple times a day. My settings are for person only notifications. This happens at any hour including the middle of night. We are on property with no traffic in front of our home. The recordings show no movement at all. This is new, wasn’t an issue previously and nothing has changed on our end. Started about the time “New features” were added on app.
1 REPLY 1
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Community Manager

Re: Unverified motion events

Hey @Rickatie. Could you try removing the Doorbell from your account, resetting the Doorbell by pressing and holding the setup button for 30 seconds, and then re-setting up the device? Once re-set up, monitor the activity to ensure you don't see these kind of events returning. Ensure you have configured your Motion Settings to be how they need to be. In the event this is still happening, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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