Unverified Motion Event - every 10 mins

I have eliminated the false motion detection.

it does detect motion and people and is still recording a Black Picture withe the unverified motion message at the top.

somehow the camera seems to be turned off. Appears to be a software bug. My doorbell is perfectly healthy and worked perfectly up until a couple days ago.

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Hey neighbors! If you have adjusted your settings on your router and tried the troubleshooting steps recommend, please reach out to our support team here for further help in your situation. They will be able to isolate this concern for you to get your devices back up and running as they should. :slight_smile:

I just got off the phone with a ring tech. We rebooted everything and she looked at everything including what was happening on my doorbell. My wifi is fine. Speeds are good.

she thinks it is faulty and needs to be replace but I am 3 months past my one year warranty. So I am out of luck.

i impressed it upon her that I think they introduced a bug recently and I don’t really think there is anything wrong with the hardware and that Ring should continue to investigate because, obviously, I am not the only person with this problem.

she sounded like maybe it would be investigated, and I should keep checking my app to see if anything changes in the future.

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I changed my WiFi SSID last month and when I updated the new SSID on my Ring Doorbell 2, I began receiving the unverified motion events frequently. It worked fine prior to that. I did notice that my ring doorbell updated its software when it reconnected to the internet.

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mine just started about a week ago and it literally is one after another… I just changed batteries 4 days ago and already down to 23%!

My ring doorbell 2 is still giving me the message and has been a little too sensitive to motion also. I have tried adjusting the sensitivity with some success. I have been getting some recorded video between 4 and 5 am when my paper delivery guy tosses my paper on my front step.

I am beginning to think that the “Stay At Home/Isolation” order here is overloading the Internet structure or my provider has throttled back my speed. A lot of people stuck at home will be spending a lot more time surfing the net for lack of better things to do.

I have medium speed Internet which has been fine up until the stay at home order. Now I am finding my internet to be a little slower but still not terribly bad.

what do you think of my observation.

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Since being home and everyone needing to use the internet for work/school, I did have to have a Comcast tech come out and check on our setup. There were some wifi speed issues. I also upgraded my router which seems to have pretty much solved the issue with the unverified motion events, again, which makes me think maybe the Ring rep’s solution of checking the router speed is one possible solution. If it reverts back, I’ll post again, but we’ve been home for 42 days. I upgraded my router near the beginning of that time and it’s been good since.

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Well, I guess I was prematurely happy. I’m getting the frequent unverified motion alerts again with a black screen even with a new and improved router and improved WiFi. So I don’t know what the problem is.

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@Chideh Could you try making some adjustments to your router’s settings if you are still getting this with the black video? In addition, if you’ve already covered the points in there with your ISP, please also check to make sure all ports and protocols are open on your router’s settings.

This started happening to me today with my ring spotlight camera battery powered with solar connected. What I notice is that a recent software update was pushed to the camera. The new feature is people detection which is usually only for wired devices has been implemented to battery powered devices. Something tells me this is what is causing the issue since that’s the only thing new.

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I have recently upgraded my internet and it is almost twice as fast. GRRR

i am still not having any success with this piece of sh?t. I can get some video early in the am, but is not right. It will capture my paperboy driving into my driveway but stops recording before he walks up to my door with my paper. Stops recording too early. Probably to do with some change to stop recording when there is no motion (Useless). I am still getting mostly UNVERIFIED VIDEO with black. I have had some video that is all chopped up.

I am sure this is all bad software.

this doorbell is useless.

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I definitely think it’s a software issue. I’ve been having the same problem AFTER a software update.

This is happening to us every night between 3am and 6am every 10 mins.
During the day everything works perfectly.
We have now chosen to switch of the door chime and silence our app so we are not disturbed! Defeats the object of having the doorbell!

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I have been getting these notifications every 5-10 minutes every day all day for over a week now. I have done everything from changing the battery. (Even though it is hardwired) I took the app off my phone and re-downloaded it. I have tried changing the settings. I even have a wifi booster and I still get “unverified motion events” and a black screen. It won’t even bring up the live view. These did not start happening until after the update. I agree with the others that it is more than likely a software issue. If this problem persists, I may have to get rid of the ring and get another wifi camera.

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For now just turn off smart alert. The person detection under smart alerts is what is causing this issue. Ring need to figure out how to implement person detection for battery powered devices. Person detection works good only for ring door bell pro, spotlight cam wired, and floodlight cam. The battery powered devices are slow!

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We have 2 hardwired door bells and have been having the same issue on both. I’m going to turn off the human detection to see if that fixes it.

I did what the tech suggested. I deleted the app and cleared all my cookies and rebbooted my ihpone. I then re-installed the ring app. Now my app is working fine. As I was typing this the Amazon man rang the doorbell and worked fine. Hope this helps…staty safe.

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Thank you for this update @tunabahama! Removing and reinstalling the app can certainly assist other neighbors with their concerns.

Neighbors if you are still experiencing this concern please ensure wifi signal strength, or RSSI, is sufficient, as well as your Ring app is up to date. Feel free to confirm mobile device type as well.

I have begun having a similar issue. I receive several unverified motion events each evening. This just began a few days ago. I changed settings to ensure motion events were verified, but continue to get several unverified events. During the day, I rarely get them, but it is not picking up actual motion, like a delivery driver or lawn mower, or even me walking out the door and returning inside. I will try to uninstall and reinstall app as suggested to reset. It’s just very difficult to rest during this time of unrest In our country when your doorbell is constantly telling you a person has been detected at your door.

Thank you for this update @ML2! The nature of this concern sounds like a possible motion trigger within range. Our battery powered Video Doorbells utilize a PIR motion detection that can detect heat signatures. While we try to provide various settings in your Ring app to fine tune motion, there are times where something environmental might still trigger an event. Please ensure there is no reflective surfaces within the field of view that might be causing a false alert. Please also ensure there is no heat source such as a vent, HVAC unit, or running vehicles.

If this concern persists, Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.