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Unverified Motion Event - every 10 mins

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New Neighbor

Unverified Motion Event - every 10 mins

I'm getting alerts for an "unverified motion event" about every 10 minutes, which results in an alert but no video/black screen.  I know that loud vehicles, etc. can trigger the motion alert on my video doorbell, but it seems excessive especially with no accompanying video. I've had the doorbell for many months so I know "normal" traffic vs this occurence today.  Any thoughts on how to fix this?

22 REPLIES 22
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Community Manager

Re: Unverified Motion Event - every 10 mins

Hi @Chideh, it seems like your notifications are a little off of how they normally have been for you. If you can, please remove the Ring app from your phone, restart your phone, and then reinstall the app. This will help refresh your notification preferences, and if this continues to happen, please attach a screenshot of how these notifications are showing up for you so other neighbors could help you look into this. 



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New Neighbor

Re: Unverified Motion Event - every 10 mins

The constant unverified motion alerts drained the battery, so I recharged the Ring battery, uninstalled the Ring app, restarted my phone and re-installed and it's still happening.  Screenshot attached.

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New Neighbor

Re: Unverified Motion Event - every 10 mins

My parents are having the same issues with their Doorbell 2. Some of the issue is coming from the HDR being activated which causes some issues adapting to the light condition's randomly. The technician that said remove the app, unfortunately dosen't know much about the ring doorbell technology, removing the app from your phone will not stop false notifications, that the camera sends. That was just a basic answer. Plus they didn't care to answer back, or answer you question at all to begin with. You asked about "unverified motion", to which this answer has not been addressed on any of their posts. This is a popular question that is not being answered. I also would like to know how to verify a motion event, to help the camera learn as stated in the settings. I hope we get an answer soon.
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New Neighbor

Re: Unverified Motion Event - every 10 mins

You didn't answer the question about unverified event nor how to verify it, to prevent false notifications. Uninstalling the app then reinstalling it will not prevent the camera from sending notifications. That would be used for a malfunctioning app not a camera. Please address the question, thank you.
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Community Manager

Re: Unverified Motion Event - every 10 mins

Hey @Chideh. I apologize for never having gotten back to you! It looks like my reply was never sent! I hope that you have since found a resoultion to your concern. If you have no, rest assured I should still be able to help with this. After checking in with my advanced troubleshooting team, it looks like this may be related to your RSSI. My team wanted me to take the first step in having your RRR your app to rule out if it was a presistent notification concern.

 

When you have an unverified motion event, this means that the signal from the Doorbell to the internet connection was too weak to determine if it was human or not, but the doorbell recorded it anyways. Although, when it comes to the video just being black, this is back to the signal concern being so poor that it cannot even capture any of the video packets to process a video. Black video could be causes also from router concerns, which you can learn more about in this Help Center Article here

 

For both neighbors @NukeLike  and @Chideh, if you are having this concern, I recommend visiting the above article to ensure that all the configurations on the router are as they should be to remove the black video error, which should help your RSSI and thus fix the excessive amounts of unverified motion events. Additionally, visit your Device Health page for your Doorbell to see the RSSI and if your RSSI seems too high.



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New Neighbor

Re: Unverified Motion Event - every 10 mins

I do not believe this is an individual doorbell 2 problem. It just started happening in the last little while and is persisting. It appears to me that it is a software problem which has been implemented recently. I recall seeing something different displaying recently about some new sensitivity features.  

this is a widespread problem. Not a individual doorbell 2 problem.

 

PS. I just charged my battery about 2 month ago. So the battery is not low.

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New Neighbor

Re: Unverified Motion Event - every 10 mins

You're lucky... mine alerts pretty much every minute and has been doing this for the past 10 days to no avail.  When I do get a doorbell Ring, it notifies me and goes to "process" the footage, then disappears.  I agree with you that this is widespread.  It's not lack of signal because that is strong and I'm hardwired so no dying batteries.

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New Neighbor

Re: Unverified Motion Event - every 10 mins

I have eliminated the false motion detection.

it does detect motion and people and is still recording a Black Picture withe the unverified motion message at the top.

 

somehow the camera seems to be turned off. Appears to be a software bug. My doorbell is perfectly healthy and worked perfectly up until a couple days ago.

 

 

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Community Manager

Re: Unverified Motion Event - every 10 mins

Hey neighbors! If you have adjusted your settings on your router and tried the troubleshooting steps recommend, please reach out to our support team here for further help in your situation. They will be able to isolate this concern for you to get your devices back up and running as they should. Smiley Happy 



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