Hey @HarrisS. Thank you so much for detailing your experience and explaining it for us here on what you have done. Since you have done the applicable troubleshooting, please ensure you charge up the device for at least 8 hours before use. If you have ensured it was charged for this time and it still will not set up or hold the charge, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.