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Switching iPhones on account ownership

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New Neighbor

Switching iPhones on account ownership

Switching iPhones on account ownership
I recently got a new iPhone and I am attempting to put Ring on the new phone. I removed the device from my old iPhone to release ownership as instructed through Ring’s website. It continues to say that it is still owned by another device. Can I please have clarification on how I can install it on my new iPhone.?
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Community Manager

Re: Switching iPhones on account ownership

Hey @Toki3766. You will need to ensure you are logging into the same Ring account from the Ring app on your new phone. If you are unable to log into the old account to regain ownership of the device, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They can escalate up this matter for you to get it resolved for future! Smiley Happy 



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