cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Questions about Amazon Alexa devices and your Ring? Post them in our new Amazon Alexa board!

Subscription required?

Highlighted
New Neighbor

Subscription required?

Why is my doorbell feed suddenly saying I need a subscription? I thas bbeen working fine, and suddenly it is not.

4 REPLIES 4
Highlighted
Community Manager

Re: Subscription required?

Hey @teachrmama ! It sounds like your Protect Plan may need to be renewed or subscribed to. Our Protect Plans are optional, but feature many benefits such as the ability to save recordings for viewing in the future. Learn more about our Protect Plans here.

 

If you are subscribed already, and the concern persists, please try to uninstall and reinstall the app. I hope this helps! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Subscription required?

What is the option, It says veiwing videos in the future....Does that mean there is no storage space to save ANY videos?  Cant we forward video to a mail account? Do we HAVE to have the subscription? What are the basic features without the subscription?

Highlighted
Neighbor II

Re: Subscription required?

You can use it without a subscription and still get alerts plus view live video. But if you want to record and store video to look at later, you'll need either Ring Protect Basic or Ring Protect Plus.
Highlighted
Community Manager

Re: Subscription required?

Yes @Bobmeister  -- in order to access, view and download any past videos you will need a subscription. Without a Ring Protect Plan, you will be able to answer notifications in real time as well as use and access Live View on your device. Our plans start at $3/month or $30/year.  Unfortunately, there is not a way to forward videos to a mail account. Learn more, here: https://shop.ring.com/pages/protect-plans

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.