Hey @teachrmama ! It sounds like your Protect Plan may need to be renewed or subscribed to. Our Protect Plans are optional, but feature many benefits such as the ability to save recordings for viewing in the future. Learn more about our Protect Plans here.
If you are subscribed already, and the concern persists, please try to uninstall and reinstall the app. I hope this helps!
What is the option, It says veiwing videos in the future....Does that mean there is no storage space to save ANY videos? Cant we forward video to a mail account? Do we HAVE to have the subscription? What are the basic features without the subscription?
Yes @Bobmeister -- in order to access, view and download any past videos you will need a subscription. Without a Ring Protect Plan, you will be able to answer notifications in real time as well as use and access Live View on your device. Our plans start at $3/month or $30/year. Unfortunately, there is not a way to forward videos to a mail account. Learn more, here: https://shop.ring.com/pages/protect-plans