I am installing my first Video Doorbell. With the App, I get as far as choosing my network and entering a password. Then I just get a failed page, and the light keeps spinning.
Hey @MortimerCat. Great work and thank you for detailing everything you have done! This may help other neighbors in the future try out these options as well to see if they fix their concern. Bravo indeed!
In regards to additional troubleshooting steps, it looks like you have exhausted nearly everything you can do on your end. If you can, please reach out to our support team here via call so they can work with you on this to help reach a resolution that works. Feel free to come back and let us know what the advanced technical support agents were able to do for you.
Hi I have had the same problem and done the majority of what you have done, been on the phone to rin for a long time and spent most of the day on this, but still can't get it to work. Did you resolve your problem? Many thanks
Experiencing the same problem on my video doorbell pro after it being perfectly connected for about 2 weeks. Any advice come from technical support or do I need to replace the unit?