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Streaming error

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New Neighbor

Re: Streaming error

Hi all, I’ve been having this issue all day. Tried disconnecting the WiFi and rebooting the router. Tried connecting to the camera in my iPad rather than my phone but I still had the same issue. I finally removed the camera from the app and reinstalled and it has fixed the streaming issue
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New Neighbor

Re: Streaming error

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New Neighbor

Re: Streaming error

Same problem.
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New Neighbor

Re: Streaming error

My RRSI is -39. Internet speed test FAST. Still doesn’t work
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New Neighbor

Re: Streaming error

Ring team - you guys need to stop blaming users network, WiFi etc ... you have an issue to fix on your end. My internet speed, both WiFi and cellular have high speed and still getting a streaming error... please fix the issue with your device or app
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Community Manager

Re: Streaming error

Hey neighbors! If the previous solutions suggested in this thread are not helpful, then I would suggest reaching out to our support team directly so they can take a deeper look at your device and account in order to find a solution. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back in this thread with what solutions our support team is able to offer, as it may help other neighbors! Smiley Happy



Curious and want to learn more about the Community? Visit our Community 101 - New Member Checklist here.
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New Neighbor

Re: Streaming error

I got the same problem with the same error message. Someone from this group suggested to uninstall the app, not deleting it, and then download and install it. That should work. It worked fur me. Good luck.
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New Neighbor

Re: Streaming error

Your article sounds more like "blame the user". You need to fix your product. It appears that this is a widespread problem. 

My router is less than ten feet away from my doorbell, yet I can't seem to get a good signal. 

Please fix this, otherwise the doorbell is useless. 

Thanks

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New Neighbor

Re: Streaming error

My husband has spent a significant amount of time working through every possible issue that could cause this with a RING Specialist whose only final solution was to send us two new cameras.  He also did an extensive call with our WiFi provider who confirmed our speed is fine (currently 58).

 

Please update us IMMEDIATELY as to whether your servers are experiencing an issue or we should just accept that this product doesn't work.

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New Neighbor

Re: Streaming error

Same here, look like Ring Doorbell is a mess. Look like i have this issues every 2 - 3 rings. The only solution which worked for me is to unmount the battery for a couple of seconds. After that it started to work again, for the next 2 or 3 rings. Then the same happened again.

If Ring will not fix this asap, i think i have to find another vendor.