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Started receiving another Ring user's video footage

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New Neighbor

Started receiving another Ring user's video footage

I purchased a Ring Doorbell 3 Plus and the coverage was spotty so I also purchased two Ring Chime Pro's. Shortly after installing the Chime Pro's I started receiving videos from another Ring user. I did not share my account nor did another person give me access to their account. This is a huge security flaw. Ring has done nothing to rectify this problem.

 

PS I have been in contact with Ring for over two weeks, they have done nothing to fix the problem or do anything for me. Any advice?

2 REPLIES 2
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Community Manager

Re: Started receiving another Ring user's video footage

Hi @phonefanboy - would love to take a look and further assist here. May I please contact you at the email address associated with your Community account? Thank you!

 

 

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New Neighbor

Re: Started receiving another Ring user's video footage

Hello Jennifer, you sure can.