Thanks for your answer.
Attached you see a screenshot from the description of the Ring App in the (German) Apple App Store.
There it says, as of June 10, 2020:
“Your feedback helps…” and “…Send us suggestions to help@ring.com”
Are you really telling me that nobody reads email to help@ring.com, although this is the stated communication channel for the Ring iOS App?
Unfortunately this does not increase my level of confidence into the Ring support organisation and into Ring as a provider of products to maintain the highest level of security and safety in your customers’ homes.