Hi @thebigblue2000 chiming in for @Chelsea_Ring ! Thanks for your patience. We will certainly get this information over to the team to review and update you with any findings the team discovers.
Please note, we have stopped email support to help@ring.com. However, if you would like I can check on the emails to hilfe@ring.com for you. Can I please take a look at the email address associated with your Community account to follow up on this? Thank you!