cancel
Showing results for 
Search instead for 
Did you mean: 

Sound of Voice when responding very bad and distorted

Highlighted
New Neighbor

Sound of Voice when responding very bad and distorted

Hi,

 

when answering a ring fom my Doorbell Pro through the Ring app on iOS, the sound of the voice is totally distorted and barely understandable. 

 

Here in this video I recorded how the voice sound on the Doorbell Pro: Video - Ring Video Doorbell Pro - Sound Test with iOS App on iPhone XS 

 

On the other end we had an iPhone XS with the spring 2020 latest version of iOS 13.4 and the latest version of the Ring App for iOS.

 

The sound quality is disastrous, in my view, as it is totally distorted. In reality the sound is much worse than you hear it on the youtube video I posted.

 

In this video, we did a test on the same Doorbell, but with an Amazon Echo Show 5 on the other end: 

 

Ring Doorbell Pro - sound test on a Echo Show 5 

 

Here, the sound is much improved.

 

I still consider it of very low quality, although it can be better understood.

 

Im both videos the language we spoke is German, but you still here how bad the quality is by just listening to me speaking in front of the Doorbell and comparing the sound that comes out of the Doorbell speaker.

 

For me, this bad quality is really disapointing.

 

Has anyone any suggestions on how to fix this, especially the disastrous quality from the iOS App?

 

Kind regards,

Owner of a Ring Video Doorbell Pro, and 3 Ring Chimes
10 REPLIES 10
Highlighted
Community Manager

Re: Sound of Voice when responding very bad and distorted

Hey @thebigblue2000. I appreciate you taking the time to detail our your experience here, as well as test out different areas you can test out the Live View audio quality for the device. I recommend checking out our Ring Help Center Article here, as it does detail on how to fix poor audio quality. In addition to the changes you can make as outlined in the article, I would like to see if another test proves the point in the article (that improving the connection can help improve the quality). 

 

When you did the tests on your phone, were you connected to the wifi at your home? If you could, please try a test for the audio when connected to just mobile data on your phone in the Ring app. While improving the connection on your device can help poor audio quality, adjusting the connection your phone may prove to help as well, and most people have a better connection via mobile data than they will on wifi. Let me know what results you get from the test, or what happens when you make any changes to improve the connection on the device itself! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Sound of Voice when responding very bad and distorted

Thanks for your suggestion. Unfortunately it leads into the wrong direction, and does not solve the problem.

 

The sound quality issue has nothing to do with a good or bad connection to the network/internet on my iOS device. It has a lot to do with the sound volume level apparently not correctly set in the Ring iOS App, which distorts the sound.

 

I mean the effect which is described here:

https://www.mediacollege.com/audio/howto/distortion.html

 

One can hear very well the on the video I provided the effect of the "strongest portions of the signal are cut off". This is an issue within the iOS App, or how the App sends the audio signal to the Doorbell.

 

Please reach out to the Ring iOS App developers. The microphone volume needs to be adjusted in a better way, so that such distortion does not occur.

 

Thanks and best regards,

 

 

Owner of a Ring Video Doorbell Pro, and 3 Ring Chimes
Highlighted
New Neighbor

Re: Sound of Voice when responding very bad and distorted

I wrote multiple times now to

 

help@ring.com

 

and

 

hilfe@ring.com (the support email for German language customers)

 

within the last three weeks.

 

No answer yet.

 

I consider this really poor customer service, I am very sorry to say that.

Owner of a Ring Video Doorbell Pro, and 3 Ring Chimes
Highlighted
Community Manager

Re: Sound of Voice when responding very bad and distorted

Hi @thebigblue2000 chiming in for @Chelsea_Ring ! Thanks for your patience. We will certainly get this information over to the team to review and update you with any findings the team discovers. 

 

Please note, we have stopped email support to help@ring.com. However, if you would like I can check on the emails to hilfe@ring.com for you. Can I please take a look at the email address associated with your Community account to follow up on this? Thank you!

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor

Re: Sound of Voice when responding very bad and distorted

Thanks for your answer.

 

Attached you see a screenshot from the description of the Ring App in the (German) Apple App Store.

 

There it says, as of June 10, 2020:

 

"Your feedback helps..." and "...Send us suggestions to help@ring.com"

 

Are you really telling me that nobody reads email to help@ring.com, although this is the stated communication channel for the Ring iOS App?

 

Unfortunately this does not increase my level of confidence into the Ring support organisation and into Ring as a provider of products to maintain the highest level of security and safety in your customers' homes.

 

Owner of a Ring Video Doorbell Pro, and 3 Ring Chimes
Highlighted
Community Manager

Re: Sound of Voice when responding very bad and distorted

Thank you for bringing this to our attention. We have already sent an email to the appropriate team to see how we can fix that. I apologize for any inconvenience this may have caused. 

 

 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor

Re: Sound of Voice when responding very bad and distorted

Have you been able to find a solution to this issue? I am experiencing the same issu.

Highlighted
New Neighbor

Re: Sound of Voice when responding very bad and distorted

No, there was no update from Ring, Ring Support or anybody else from this company.

 

Guess they are not to strong on the customer communication side.

 

I also did not try out with the latest iOS app update whether the issue is gone or not.

 

I mean, they belong to Amazon, so why should they care about customers and customer communication?

Owner of a Ring Video Doorbell Pro, and 3 Ring Chimes
Highlighted
New Neighbor

Re: Sound of Voice when responding very bad and distorted

The email in the app description is still there...this is more then two months after you replied.

 

Well, obviously customer communication and customer orientation is not a priority at Ring.

 

I am so sorry that I bought your products.

Owner of a Ring Video Doorbell Pro, and 3 Ring Chimes